Customer Service Representative

13 ore fa

Bardi PR, Provincia di Parma; Emilia-Romagna, Italia Altro Tempo pieno
JOIN OUR TEAM AT TERUMO NEURO At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose. Join our dedicated Customer Service team Position: Customer Service Representative – Italy Milan (Hybrid – at least 3 days/week on-site) Process customer orders (direct & consignment) via SAP HANA ERP Maintain customer account records & order histories Support consignment & tender agreements Monitor inventory, consignment & trunk stock Manage returns (RGAs, complaints) with global CS & QA teams Coordinate product returns with European warehouse Assist customers, sales teams & distributors (availability, order status, deliveries) Prepare sales reports upon request Previous experience in customer service or a recent graduate in the field Strong MS Office skills (Word, Excel, Outlook, Teams) Excellent communication & phone skills BONUS POINTS: Experience in high‐tech, pharma or medical device industry Knowledge of SAP ERP Experience supporting direct sales organizations Bachelor's degree or Master's degree Fluent English TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita