Customer Service Representative – Italy
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JOIN OUR TEAM AT TERUMO NEURO At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team Position: Customer Service Representative – Italy
Location: Milan (Hybrid – at least 3 days/week on-site)
YOUR MISSION: Process customer orders (direct & consignment) via SAP HANA ERP
Maintain customer account records & order histories
Support consignment & tender agreements
Monitor inventory, consignment & trunk stock
Manage returns (RGAs, complaints) with global CS & QA teams
Coordinate product returns with European warehouse
Assist customers, sales teams & distributors (availability, order status, deliveries)
Handle inquiries & ensure timely follow-up
Prepare sales reports upon request
YOUR PROFILE: Previous experience in customer service or a recent graduate in the field
Strong MS Office skills (Word, Excel, Outlook, Teams)
Ability to multitask & prioritize
Detail-oriented & responsive
Excellent communication & phone skills
Fluent Italy
BONUS POINTS: Experience in high‐tech, pharma or medical device industry
Knowledge of SAP ERP
Experience supporting direct sales organizations
Bachelor's degree or Master's degree
Fluent English
Ready to make an impact? #TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita
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