Customer Service Representative – Italy
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JOIN OUR TEAM AT TERUMO NEURO
At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team
Position: Customer Service Representative – Italy
Location: Milan (Hybrid – at least 3 days/week on-site)
YOUR MISSION:
- Process customer orders (direct & consignment) via SAP HANA ERP
- Maintain customer account records & order histories
- Support consignment & tender agreements
- Monitor inventory, consignment & trunk stock
- Manage returns (RGAs, complaints) with global CS & QA teams
- Coordinate product returns with European warehouse
- Assist customers, sales teams & distributors (availability, order status, deliveries)
- Handle inquiries & ensure timely follow-up
- Prepare sales reports upon request
YOUR PROFILE:
- Previous experience in customer service or a recent graduate in the field
- Strong MS Office skills (Word, Excel, Outlook, Teams)
- Ability to multitask & prioritize
- Detail-oriented & responsive
- Excellent communication & phone skills
- Fluent Italy
BONUS POINTS:
- Experience in high‑tech, pharma or medical device industry
- Knowledge of SAP ERP
- Experience supporting direct sales organizations
- Bachelor’s degree or Master’s degree
- Fluent English
Ready to make an impact?
#TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita
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