Customer Support Specialist | Crypto iGaming Platform

Fully Remote | Competitive Salary | Full-Time The Opportunity Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming. Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%) What You'll Do Day-to-Day Customer Support (Your Main Responsibility)- Handle 40‐60+ live chat and email tickets daily via Intercom - Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries - Troubleshoot technical issues with urgency and clear communication - Document solutions and build out our help center - Maintain 95%+ CSAT and sub‐5 minute response times Community Management - Actively moderate and engage on Discord (our main hub), Reddit, and gaming forums - De‐escalate issues, celebrate wins, and keep the vibe positive - Share updates, host events, and create sticky content - Report community sentiment and player feedback to leadership weekly Growth & Outreach - Post strategically in crypto gaming communities and forums to attract quality players - Build relationships with micro and mid‐tier KOLs in the crypto gaming space - Identify partnership opportunities through authentic engagement Your Schedule - 5 days/week, 8‐hour shifts (40 hours total)- Flexible shift times based on coverage needs (we'll discuss during interview)- Weekend availability may be required on rotation You're a Perfect Fit If You Have: Must-Haves (Non-Negotiable)- Native/fluent English - impeccable grammar, spelling, and communication - 2+ years hands‐on crypto experience - you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture - 1+ year customer support experience with measurable performance metrics - Intercom proficiency (or Zendesk/Freshdesk—live chat platforms)- Discord community management - you've actively moderated servers with 500+ members - Genuine passion for gaming - you understand player psychology and gaming communities Strong Preferences - iGaming/online casino/sportsbook experience (huge plus)- Knowledge of provably fair systems, house edge, RTP - Experience with KOL outreach or affiliate marketing - Active on Crypto Twitter, Telegram, or BitcoinTalk - Understanding of responsible gambling practices What Makes You Stand Out - You've worked in crypto startups or Web3 projects before - You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)- You've grown or managed online communities organically - You understand meme culture and can communicate with players authentically - You've personally used crypto casinos or gaming platforms How to Apply (Read Carefully) Send the following to [email/application link]: 1. Resume highlighting relevant experience 2. Required written responses (this is how we filter— incomplete applications will be rejected): 1. a) Crypto Background (150‐250 words)2. b) iGaming Experience (100‐200 words)3. c) Support & Community Proof (Include links/evidence)4. d) Scenario Response (Test your skills) "A player deposited 0.1 ETH 2 hours ago but it's not showing in their account. They're frustrated and threatening to leave a bad review. Write your response to them."3. - How long have you been in crypto?- What projects/protocols do you use regularly?- What's your involvement in the space? (Trading, DeFi, NFTs, communities, etc.)4. - Any experience in online casinos, sportsbooks, or gaming platforms?- If none, explain your familiarity with the industry 5. - Link to Discord server you've managed or moderated - Screenshots of support metrics or customer feedback - Examples of community posts/engagement you're proud of 6. Optional but recommended: - Your Crypto Twitter/Telegram handle - Portfolio of communities you've built or managed Why Join Us?- Work from anywhere in the world - Be part of the crypto gaming revolution - Competitive salary commensurate with experience - Direct impact on company growth and culture - Collaborative team that values your input Our Hiring Process 1. Application review (we actually read every thoughtful submission)2. 15‐min screening call (culture fit, logistics)3. Skills assessment (live chat simulation + crypto knowledge test)4. Final interview (meet the team, discuss compensation)5. Offer (fast decisions for the right candidate) Important Notes: - Applications without the required written responses will be automatically rejected - We prioritize quality over speed—take time to craft thoughtful answers - We're looking for 1-2 people maximum, so competition is high - No agencies, no outsourcing companies Ready to be our players' hero? Apply now. #J-18808-Ljbffr