Head of Consumer, FRITES

About PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‐sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‐party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‐to‐end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‐border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‐border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary Head of Consumer, FRITES (France, Italy, and Spain) is a senior leadership role responsible for understanding the consumer needs of the FRITES markets, prioritizing those needs, and driving solutions with our global product and engineering teams. The successful individual will be responsible for driving all aspects of the strategy, growth, and market share for PayPal in these three markets. Essential Responsibilities Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities. Lead the negotiation with external partners and engage cross‐functional support colleagues to ensure the successful delivery of solutions for large complex partnerships. Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion. Influence the negotiation with external partners, engaging cross‐functional support colleagues, to ensure successful delivery of solutions for large complex partnerships. Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities. Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design. Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision‐making. Expected Qualifications Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience. Additional Responsibilities and Preferred Qualifications This role requires an analytical thinker as well as someone who has the experience of working with users and or partners to develop further consumer product opportunities. This role encompasses a wide range of responsibilities, including but not limited to exposure to sales, marketing, customer service, product development, and engineering. Report directly to the SVP & GM Consumer, and dotted line report to the VP & GM for FRITES. Strategic Leadership Develop and implement the commercial strategy for the consumer financial services product segment in partnership with the Consumer Financial Services org to achieve revenue targets and market share growth for FRITES. Concurrently operate as the central coordinator on all consumer product activities in market, from product insights to marketing. Conduct user, partner and market analysis and consumer insights to identify opportunities and drive strategic initiatives. Lead the development and execution of marketing strategy, pricing, promotion, and distribution strategies. Accountable for meeting regulatory requirements and vulnerable customer rules and guidance, ensuring customer‐outcome led decision‐making at all levels. Ensuring ongoing monitoring of consumer outcomes to assess whether we are meeting the needs of our consumer groups, through our products, services, communications and value propositions. Commercial Operations Oversee the day‐to‐day commercial operations, ensuring efficient and effective processes. Manage the end‐to‐end P&L for the consumer & product segment. Develop and manage the sales forecast, budget, and financial plans. Cross‐functional Collaboration Collaborate across Engineering, Operations, Partnerships, Product, Risk, Legal, Sales, Marketing, Finance and Business Development to influence and drive product outcomes in a matrix organization, building executive alignment and driving the adoption of the best products to support our customers. Represent the consumer commercial function in executive meetings and provide insights and recommendations. Performance Monitoring and Reporting Provide regular reports and updates to senior management highlighting key performance metrics, financial results, and strategic milestones. Analyze sales data and market trends to inform decision‐making and strategy adjustments. Implement robust reporting systems to track and measure commercial success. Qualifications (Optional) Minimum of 12 years' experience with responsibility for financial services products, as well as experience with consumer product activities. Proven track record for building, launching, and maintaining high‐scale, successful products in a highly matrixed organization with a focus on financial services. Experience strategically influencing and aligning senior stakeholders and key partners to drive action, results and change consistently. Demonstrated commercial success scaling a segment in a global, matrixed organization. Multi-disciplined leader who builds, develops, and advances high‐performing teams with strong analytical, strategic, and operational excellence. Exceptional communication and presentation skills with an ability to convey complex concepts and issues in a compelling, persuasive, fact‐based manner. Hands‐on, "roll up your sleeves" mindset, with the ability to be a driver and change agent in an organization. BA is required; MBA, and/or technical degree is preferred. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. Benefits At PayPal, we're committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. Who We Are To learn more about our culture and community visit J-18808-Ljbffr