Customer Growth

A new organization is taking shape, driven by a team with the experience and vision to build a company that truly puts people first. At Sparq, people are our strength, our competitive advantage, and the key to both our success and the quality of the service we provide. We rely on a solid project, active clients, an agile structure and the drive to do things differently.

Role: Customer Growth & Success Manager – HR & Data Solutions
Milan (Hybrid)
Reporting to: Commercial Director
Support the Commercial Director in driving growth across three solutions: Talent as a Service (TaaS), Head Hunting, and HR Advisory & Data. Build a scalable, sustainable model combining strong relationships, innovation, and advisory excellence — acting as a trusted partner to align HR and business strategies.

Grow and manage a portfolio of corporate and upper–mid-market clients, engaging HR and business leaders.
Customer Success & Delivery
Ensure excellent client experience by coordinating delivery teams, setting clear SLAs, and managing projects.
Handle complex operational issues across finance, legal, and procurement, ensuring compliance and efficiency.
Manage complex issues across finance, legal, and procurement, ensuring smooth operations and client satisfaction.

Commercial Strategy & Planning
Partner with the Commercial Director on commercial strategy, pricing, priorities, and sales targets.
Work on budgeting/forecasting/profitability analysis, ensuring sustainable margins at project and portfolio level.
Maintain accurate CRM data, support forecasting, and contribute to sales and growth planning.
Leverage analytics and AI-driven insights to monitor performance, predict trends, and optimize commercial decisions.

Understand client needs and translate them into tailored proposals and integrated solutions, leveraging Sparq’s full suite of services.

At least 8-10 years of experience in B2B sales or account management (HR consulting, management consulting, SaaS, or data-driven solutions preferred).
Proven track record of building relationships with senior executives in large or highly strategic accounts.
Strong consultative selling skills, able to engage with senior decision-makers (HR Directors, BU Directors, CEOs).
Familiarity with solution-based sales and customer success management methodologies.
Fluency in English is a must have; other languages would be more than a plus.

Participate in an entrepreneurial project, playing a key role within a fast-growing organization.
Contribute to building a new business line and driving the development of an innovative brand
Benefit from personalized, tailor-made training opportunities.
Flexible working hours with an extended lunch break for those attending the gym.
Annual company events (Summer and Christmas Party) and social activities (happy hours, team-building events).

HR Interview – A conversation to get to know you and discuss your background.
# Final Interview with the CEO – Strategic discussion and cultural fit evaluation.


After 10 years of success as part of the Oliver James Group, we have embarked on an ambitious new chapter: the creation of Sparq through a Management Buy-Out led by our Leadership Team.

This strategic move marks the beginning of a true entrepreneurial project aimed at transforming the HR and business landscape in Italy and beyond.
Our goal is to combine the heritage of excellence built over a decade with a forward-thinking approach that leverages innovation, technology, and AI to design the future of HR services.

At Sparq, our ambition is to become the most specialist-driven HR consulting and recruitment company in Italy – and beyond. We are a team of ambitious professionals who believe in Trust , Caring , Forward Thinking , and a strong Can-Do Attitude .

Every journey at Sparq is designed to help people achieve their career ambitions while contributing to a true entrepreneurial project :
Supporting organizational and technological transformation for our clients
Designing and launching HR tech products and platforms that evolve over time
Building a scalable ecosystem of HR services with international potential