Italian Customer Success Specialist
3 settimane fa
Fulltime/40hr Freelance Contract (Where you invoice us) Customer Success Specialist at Noovy Are you passionate about hospitality and love helping people succeed? Noovy is looking for a Customer Success Specialist to join our team in the Netherlands, focusing on our clients in the Benelux market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy. What you'll do: Onboarding : Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system. Support : Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone. Account Management : Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed. Additional Responsibilities : There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions. Who you are : Experience : You have at least 1 year of experience in hotel operations (e.g., front desk, reservations) and a solid understanding of systems like PMS, booking channel management, and hotel revenue management. Skills : You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry. Languages : Native level fluency in Italian and English . Location : This is a remote role. Working Hours: 9 AM to 5.30 PM local time What we offer: Competitive Salary upto 3000 Euros Bruto. Work-Life Balance : 23 vacation days per year. Perks : Travel allowance and discounts on Noovy's products. Growth : We support your professional development and provide the best tools for both office and remote work. Team : You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.
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