Service Planner
2 settimane fa
Atlas Copco Italia Srl, parte della multinazionale Atlas Copco Group, è alla ricerca di un/una Service Planner per la sede di Cinisello Balsamo (MI).
Responsabilità:
- Pianificare gli interventi dei Tecnici sul campo, le riparazioni/revisioni/lavorazioni in Officina, e le consegne da operare in accordo con la necessità dei clienti.
- Assegnare il lavoro ai Tecnici sulla base delle competenze con il supporto del Service Manager e nel rispetto dell’efficienza della pianificazione.
- Rispettare le date concordate e/o previste per gli interventi ed i Service Plan.
- Verificare le tempistiche necessarie per gli interventi e valutare le azioni di miglioramento nel caso i Tecnici non riescano a rispettarle.
- Verificare la congruità del numero di Tecnici disponibili in funzione della pianificazione e segnalare tempestivamente al Service Manager le necessità future.
- Assicurarsi che siano disponibili e aggiornati i documenti per gli ingressi negli stabilimenti e avanzare le relative richieste ai colleghi incaricati.
- Assicurarsi che siano disponibili i ricambi per eseguire le manutenzioni, con eventuale sollecito alle Product Company sui database di riferimento dei ricambi ordinati su scheda.
- Per tutti gli interventi, ad esclusione dei contratti di service, gestire le fasi di: Apertura/Processing/Chiusura.
- Controllare le conferme delle ore dei Tecnici e dei ricambi sui service orders.
- Controllare la correttezza e aggiornare i dati in anagrafica laddove necessario.
- Pianificare gli interventi in garanzia, previa verifica della validità di copertura e di eventuali estensioni.
- Gestire le richieste di rimborso alle Product Company per la propria area di competenza.
- Gestire i fornitori esterni con relativa creazione degli ordini per le prestazioni fatte, per la propria area di competenza.
- Gestire DDT per gli strumenti dei tecnici.
- Gestire la mail di service, evadendo le richieste di intervento tecnico ed inoltrando le richieste commerciali al team Inside Sales.
Esperienze e conoscenze richieste:
- Esperienza pregressa nel Planning in contesti produttivi o commerciali.
- Buona conoscenza della lingua inglese, italiano madrelingua.
- La conoscenza pregressa di SAP è un plus.
- Ottima padronanza del pacchetto Office.
- Mentalità proattiva e orientata al risultato.
- Approccio analitico e metodico.
- Buone competenze comunicative e di lavoro di squadra.
Cosa puoi aspettarti da noi:
- Un’opportunità per crescere e svilupparsi.
- Un ambiente basato su l'interazione, il comportamento etico e l'integrità.
- Nuove sfide e nuove cose da imparare ogni giorno.
- Accesso a opportunità di lavoro internazionali, all’interno del gruppo Atlas Copco.
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