Room Service Attendant

3 giorni fa

Como CO, Italia Attività alberghiera A tempo pieno

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
ROOM ATTENDANT
Mandarin Oriental, Lago di Como’s Room Attendant is in charge of making up the guestrooms and accounts for their cleanliness and tidiness during the guests’ stay and before their arrival.
Duties and responsibilities
Ensure cleanliness standards are maintained in all guestrooms on a daily basis
Inspect all guestroom’s fresh linens for cleanliness and substandard appearance
Efficiently turndown bed to meet appearance standard as demonstrated
Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated
Set up turndown tray with water as well as other turndown amenities as demonstrated
Turn on stereo/television to appropriate welcome standard
Turn on appropriate lighting if guest is not present during service
Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips
Replace guest amenities when appropriate
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
Vacuum guestroom’s carpet furniture and baseboards according to standard during the service
Empty waste baskets
Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
Ensure that all electronic devices (television, stereo, telephones) are working properly
Evaluate work assignment and prioritize workload according to guest requests
Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
Comply with all MOHG Pillars, Department LQE’s and Guiding Principles
Adhere to Do Not Disturb policy
Requirements
Good knowledge of Italian and English
Able to stand and walk for an extended period of time
Ability to push and pull the housekeeping cart
Possess a pleasant and outgoing personality
Must be willing to work on a flexible schedule, weekends and holidays
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
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