Cluster Revenue Manager

Italian Hospitality Collection | Full time

Italian Hospitality Collection is a portfolio of hotels, resorts, and spas, hand-picked for their beauty, history, and enchanting surroundings.

Chia Laguna Resort in Sardinia , featuring 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel Village, with a total of 424 keys and a conference centre with 8 meeting rooms for up to 900 delegates.

Fonteverde Lifestyle & Thermal Retreat in Tuscany , a member of the Leading Hotels of the World, with 78 keys and 3 meeting rooms for up to 85 delegates.

Grotta Giusti Thermal Spa Resort in Tuscany , a member of the Autograph Collection by Marriott, with 68 keys and 4 meeting rooms for up to 60 delegates.

Bagni di Pisa Palace & Thermal Spa in Tuscany , a member of the Leading Hotels of the World, with 61 keys and 3 meeting rooms for up to 100 delegates.

Le Massif Hotel & Lodge in Courmayeur , a member of the Leading Hotels of the World, with 80 keys and nearby meeting facilities for up to 150 delegates.

Sister properties, part of the portfolio:

Ambasciatori Palace - 160 rooms, the first Intercontinental brand of IHG in Italy, built in 1900 to host ambassadors in Rome, then serving as the American Embassy Library in 1946, an historic building located in the heart of Via Veneto, is the ideal place to experience Rome’s fusion of ancient history and modern sophistication.

Anglo American Florence – 118 rooms, a historic hotel part of Curio Collection by Hilton , which dates to the 19th-century, is in a quiet area of central Florence, a 10-minute walk from Firenze Santa Maria Novella. The newest property part of the group, opened in 2024.

Duo Milan Porta Nuova - 239 rooms, vibrant design, and dynamic spaces that welcome coworking and socializing, the hotel marks the Marriott-Tribute Portfolio’s entry into Milan, Italy’s financial and design capital.

Our mission is to bring together out-of-the-ordinary properties, offer our guests memorable experiences in true Italian style, give our employees stimulating places to work and grow professionally, and achieve our shareholders’ financial goals.

JOB AIMS

For our Revenue Cluster, responsible for 9 hotels (three Hiltons, two Marriotts, three LHW and one white label), we are looking for a Cluster Revenue Manager. The person will be mainly focused on the two Hilton properties and one White label Hotel based in Sardinia, the Chia Laguna Resort.

The position will report directly to the Director of Revenue Strategy. The primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short-range decisions affecting occupancy, average rate, and rooms profit goals. Analyze city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. It's a challenging position within the commercial team. This role, when needed, will also provide support to the other hotels part of the Cluster.

JOB REQUIREMENTS

COMMERCIAL

Achieving the hotel budgets and monthly forecast goals.

Monitoring data to determine the pricing strategy to conduct and report internal price proposals based on results and financial market developments.

Actively collaborate with cross-functional teams (sales) to drive the needs of the business – including tools, data, reporting, and processes.

Determination of the market; monitoring of information/data about competitors, events, market trends and react to them.

Monitoring of (cancelled/optional) bookings in the system utilization, prices and react to it.

Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) and use insight to drive revenue performance for the hotels within the portfolio.

Ensure that all available distribution channels have the right content, availability, and prices.

Providing information into the organization and general managers; delivering reports, answering questions, etc.

Ensure the effective roll out of new tools, system releases & programmes ensuring team education and adoption.

Ability to deliver presentations in a concise, well-organized manner.

Daily review and implementation of room accommodation and rate inventory controls in the various systems.

Responsible for holding constructive and result-oriented revenue and commercial meetings with the hotels. The appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future topics such as booking pace, pricing strategies, marketing opportunities, and the competitive environment.

Daily review of various reports. Address concerns and action plans with the Director of Revenue Strategy.

Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.

Analyze past and present trends and make recommendations for future strategies.

Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using the various systems.

PEOPLE

Contribute a consistent way of working in the team, aligned by set SOP’s and guidelines.

Be motivated, committed, and enthusiastic.

Be able and willing to assist other team members to provide cover during holidays or other periods as required.

Promote teamwork and quality service through daily communication and coordination with other team members/director.

Participate and initiate departmental meetings, team briefings, and project work.

Provide support, coaching, and direction to GMs to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotel.

Provide coaching and development for the other team members of the Cluster Revenue Management team to support career progression and growth.

GUEST SERVICES

Build long-term, commercially beneficial relationships within your customers/clients and guests.

Ensure accurate and customer-focused correspondence with clients and stakeholders.

GENERAL

Handle all administrative tasks in an efficient and timely manner.

Keep team members and director updated in a timely manner.

Have a sound knowledge of all technical systems and procedures relating to the role.

SUPPORTIVE FUNCTIONS :
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

Professionally represent the portfolio in community and industry organizations and events.

Participate as a team player with other central team members.

Additional duties as necessary and assigned.

KEY RESPONSIBILITIES

You are structured, accurate, analytic and professional in your work.

You thrive on a dynamic, high-paced environment and can keep your head up even during busy periods.

You own and take responsibility for your own tasks.

You have a proactive, can-do attitude and get work done, also outside office hours.

PERSONAL COMPETENCIES

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job,

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