IT Client Services Technical Lead

2 settimane fa

Lodi LO, Italia Danaher Corporation A tempo pieno

IT Client Services Technical Lead in Lodi, California

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

The IT Client Services Technical Lead is responsible for providing advanced technical support, guiding a team of support technicians and ensuring effective troubleshooting and resolution of complex issues. This role acts as the escalation point for challenging technical problems, offering hands-on assistance and mentoring team members to improve their technical skills. Provide IT services to C-Level leadership and their direct staff. Collaborate with other IT teams to develop and implement best practices and streamline support processes.

This position is part of the Infrastructure Operations & Platforms department and will be located in Lodi, California. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

  • Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents.
  • Develop and document best practices to promote consistency and continuous improvement within the team.
  • Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams) to ensure seamless integration, proactive issue prevention, and alignment with I&O objectives.

The essential requirements of the job include:

  • Proficiency in troubleshooting and resolving complex technical issues across operating systems, network configurations, hardware, and software applications. Knowledge of IT support tools, ITSM, and remote support tools is crucial.
  • Bachelor's degree in the field of Information Technology or related equivalent combination of education, training, and experience. 3+ years of experience in IT support role with a background in a fast-paced Bio-Tech company.
  • Ability to diagnose, analyze, and resolve high-level technical issues efficiently. Proactive approach in identifying root causes and implementing long-term solutions.
  • Knowledge of ITIL principles framework for IT Service management for aligning support practices with industry standards.

It would be a plus if you also possess previous experience in:

  • ITIL foundations
  • CompTIA A+
  • Network+
  • Microsoft Certified Solutions Associate

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel – 20% travel, overnight, within the US region.
  • Must have a valid driver’s license with an acceptable driving record.
  • Medium: work: Lifting 20-50 lbs occasionally.

The salary range for this role is $85K-$100K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.

#J-18808-Ljbffr

  • IT Client Services Technical Lead

    1 settimana fa

    Lodi, Italia Danaher Corporation A tempo pieno

    IT Client Services Technical Lead in Lodi, CaliforniaAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of...

  • It Client Services Technical Lead

    2 settimane fa

    Lodi, Italia Danaher Corporation A tempo pieno

    IT Client Services Technical Lead in Lodi, CaliforniaAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing.Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges.Our associates are involved in every stage of molecular...

  • It Client Services Technical Lead

    2 settimane fa

    Lodi, Italia Danaher Corporation A tempo pieno

    IT Client Services Technical Lead in Lodi, CaliforniaAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of...

  • IT Technical Specialist

    6 mesi fa

    Lodi, Italia We Tech srl A tempo pieno

    IT Technical Specialist We Tech S.r.l. azienda IT che fornisce servizi di assistenza técnica on site e remota, servizi in outsourcing e consulenza, assicurando soluzioni innovative e affidabili ai propri clienti, ricerca per inserimento nel proprio organico una figura di IT Technical Specialist Descrizione della mansione: La risorsa si occuperà della...

  • Technical Sales settore Packaging

    3 settimane fa

    Lodi (LO), Italia Technical Hunters srl A tempo pieno

    Azienda italiana impegnata nella trasformazione del polipropilene dal 1995, oggi leader europeo nella produzione di lastre alveolari per differenti mercati e applicazioni. Principali responsabilità Luogo di lavoro: Lodi La figura ricercata avrà la responsabilità di gestire la vendita diretta e il portafoglio clienti assegnato nazionali ed esteri e lo...

  • Electrical Project Engineer

    4 settimane fa

    Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

    Job SummaryWe are seeking an experienced Electrical Project Engineer to lead electrical design assignments on projects, ensuring cost-effectiveness and adherence to contract specifications, quality standards, and safety requirements.About the RoleThis role involves designing electrical engineering solutions, including electrical drawings, LV cables routing,...

  • Enterprise IT/OT Service Delivery Specialist

    4 settimane fa

    Lodi, Lombardia, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    We are seeking an experienced Enterprise IT/OT Service Delivery Specialist to join our team at Hitachi Energy High Voltage-Business Solutions IT / OT Organization in Lodi, Italy. As a key member of our team, you will be responsible for driving value and business growth by providing overall service delivery to the site.Job Role OverviewAs an Enterprise IT/OT...

  • Tech Lead/Senior .Net Engineer

    3 giorni fa

    Lodi, Italia Adh Personal Thüringen A tempo pieno

    Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services:from research and consulting to design...

  • Tech Lead/Senior .Net Engineer

    3 giorni fa

    Lodi, Italia Adh Personal Thüringen A tempo pieno

    Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years. Fincons Group built its reputation on foreseeing and interpreting new business models and the rapid evolution of IT systems by building a complete range of services: from research and consulting to design...

  • Site HR lead

    6 giorni fa

    Lodi (LO), Italia Michael Page International Italia S.r.l. A tempo pieno

    Azienda Our Client is an historical chemistry plant, recently acquired from a big and prestigious multinational Company. Job Description Strategic Partner with site leadership to understand business goals and align HR strategies to support organisational objectives. Provide guidance on organisational design, workforce planning, and talent management to...

  • Senior Project Management Lead for High Voltage Projects

    16 ore fa

    Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

    Job DescriptionWe are seeking a seasoned Senior Project Management Lead to oversee the execution of high voltage projects in our Lodi Business Unit. This role requires strong leadership skills, technical knowledge, and excellent communication abilities.Responsibilities:Develop project plans, scope statements, and financial plans in collaboration with the...

  • Site HR lead

    1 mese fa

    Lodi (LO), Italia Michael Page International Italia S.r.l. A tempo pieno

    Azienda Our Client is an historical chemistry plant, recently acquired from a big and prestigious multinational Company. Job Description Strategic Partner with site leadership to understand business goals and align HR strategies to support organisational objectives. Provide guidance on organisational design, workforce planning, and talent management to...

  • Industrial IT Service Delivery Expert

    4 settimane fa

    Lodi, Lombardia, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Company OverviewHitachi Energy is a leading provider of energy solutions, and our High Voltage Business Solutions IT / OT Organization is seeking an experienced Factory Site IT / OT Delivery Specialist to join our team in Lodi, Italy.Job DescriptionThe ideal candidate will be responsible for providing overall service delivery to the site, driving value and...

  • Addetto/A Operazioni Clienti

    3 giorni fa

    Lodi, Lombardia, Italia Bomar Services A tempo pieno

    Bomar Services, un'azienda che offre consulenze assicurative, è alla ricerca di un/una addetto/a operazioni clienti. La descrizione del ruolo prevede:**Descrizione del Ruolo:**Accoglienza dei clienti;Gestione degli appuntamenti;Gestione della corrispondenza e delle chiamate;Archivio della documentazione.Il candidato ideale deve avere ottime doti...

  • Technical Business Analyst

    3 giorni fa

    Lodi, Italia Adh Personal Thüringen A tempo pieno

    Company Description: Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks,...

  • Technical Business Analyst

    1 giorno fa

    Lodi, Italia Adh Personal Thüringen A tempo pieno

    Company Description: Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries and more than 160 clients in 35 countries.We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks,...

  • Technical Sales

    1 mese fa

    Lodi (LO), Italia Hunters Group A tempo pieno

    Azienda che opera nel settore della filtrazione da oltre cinquant’anni, parte di un gruppo internazionale, rinomata per l’innovazione e l’eccellenza tecnica nella produzione di piastre filtranti. Opera in vari settori, tra cui alimentare, chimico, depurazione acque, farmaceutico, minerario e vinicolo, con sedi operative in Europa, America e Asia. ...

  • Regional Supplier Quality Engineer

    2 settimane fa

    Lodi (LO), Italia Hitachi Vantara Corporation A tempo pieno

    Description The Opportunity Join our team as aRegional Supplier Quality Engineer (SQE) for our Hub Europe and play a crucial role in ensuring the quality of our suppliers' materials and services. You'll be at the forefront of qualifying potential and existing suppliers, conducting quality surveillance at their manufacturing sites, and driving problem...

  • Regional Supplier Quality Engineer

    6 giorni fa

    Lodi (LO), Italia Hitachi Vantara Corporation A tempo pieno

    Description The Opportunity Join our team as a Regional Supplier Quality Engineer (SQE) for our Hub Europe and play a crucial role in ensuring the quality of our suppliers' materials and services. You'll be at the forefront of qualifying potential and existing suppliers, conducting quality surveillance at their manufacturing sites, and driving...

  • Technical Operations Manager

    16 ore fa

    Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Operations Manager to join our team at Hitachi Energy. This is an exciting opportunity to take on a leadership role and be responsible for the day-to-day management of our OSS specialists.Job DescriptionIn this role, you will oversee the induction process for new OSS specialists, ensuring that they...