It Client Services Technical Lead
2 settimane fa
IT Client Services Technical Lead in Lodi, CaliforniaAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing.
Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges.
Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings.
As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.The IT Client Services Technical Lead is responsible for providing advanced technical support, guiding a team of support technicians and ensuring effective troubleshooting and resolution of complex issues.
This role acts as the escalation point for challenging technical problems, offering hands-on assistance and mentoring team members to improve their technical skills.
Provide IT services to C-Level leadership and their direct staff.
Collaborate with other IT teams to develop and implement best practices and streamline support processes.This position is part of the Infrastructure Operations Platforms department and will be located in Lodi, California.
At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.In this role, you will have the opportunity to:Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents.Develop and document best practices to promote consistency and continuous improvement within the team.Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud InfoSec teams) to ensure seamless integration, proactive issue prevention, and alignment with IO objectives.The essential requirements of the job include:Proficiency in troubleshooting and resolving complex technical issues across operating systems, network configurations, hardware, and software applications.
Knowledge of IT support tools, ITSM, and remote support tools is crucial.Bachelor's degree in the field of Information Technology or related equivalent combination of education, training, and experience.
3+ years of experience in IT support role with a background in a fast-paced Bio-Tech company.Ability to diagnose, analyze, and resolve high-level technical issues efficiently.
Proactive approach in identifying root causes and implementing long-term solutions.Knowledge of ITIL principles framework for IT Service management for aligning support practices with industry standards.It would be a plus if you also possess previous experience in:ITIL foundationsCompTIA A+Network+Microsoft Certified Solutions AssociateTravel, Motor Vehicle Record Physical/Environment Requirements:Ability to travel – 20% travel, overnight, within the US region.Must have a valid driver's license with an acceptable driving record.Medium: work: Lifting 20-50 lbs occasionally.The salary range for this role is $85K-$100K.
This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.
We may ultimately pay more or less than the posted range.
This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.Join our winning team today.
Together, we'll accelerate the real-life impact of tomorrow's science and technology.
We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit www.danaher.com.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.
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