Commerce Solution Architect Milan
1 mese fa
- Has a solid experience in various areas around E-Commerce – at least 2 years of experience as E-commerce Manager;
- Experienced in solving business problems and quickly picking up new tools or skills;
- Design solutions that are simple, elegant, and scalable;
- Deliver projects on time, with expected GMV results and within budget;
- Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);
- Improve the Net Promoter Score of VTEX clients across US clients;
- Prioritize replying to customers as fast as possible;
- Guide business planning and digital strategy workshops;
- Strong interest in a multicultural environment;
- Ability to prepare and deliver presentations to large audiences;
- Ability for interpersonal communication;
- Ability to work multi-functionally with colleagues and managers, internally and externally;
- Ability to translate complexity into action plans and communications;
- Ability to work independently and collaboratively;
- Strong ability to organize tasks and time;
- Entrepreneurship and responsibility.
What the company should expect from you:
- Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.
- Promote engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform’s evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.
- Solution documentation: I am responsible for the default documentation delivery to the client.
- Solution architecture: I am accountable for a well-designed, scalable, and sustainable architecture, guaranteeing the velocity and sales performance of our clients’ stores.
- Client’s vision: I gather customer-side feedback as insights for product evolution.
- Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status, and stages.
- Education: I scale VTEX’s knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.
- Main KPIs: These are the important metrics that need to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV in initial months after the project.
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