Vice President, Operations

3 settimane fa

Piemonte, Italia Martech Industry A tempo pieno

We're UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Key Responsibilities Strategic Leadership: Define, integrate, and communicate the vision for Architecture, Infrastructure, and DX, ensuring alignment with business objectives, product strategies, and long-term R&D priorities. Architecture Governance: Infrastructure & Operations: Shape the evolution of cloud infrastructure, networking, observability, and platform reliability. Developer Experience (DX): Champion and improve developer productivity and workflows through tooling, automation, CI/CD pipelines, frameworks, and best practices that enable faster, safer, and higher-quality software delivery. Leadership: Provide strong and decisive leadership across Architecture, Infrastructure, and DX. Partner with engineering, product, design, and security leaders to ensure seamless integration of architecture, infrastructure, and DX priorities into roadmaps, investments, and customer outcomes. Technology Innovation: Stay ahead of emerging technologies and industry trends in cloud, distributed systems, DevOps, and developer platforms. Assess technology stacks, identify risks, and design integration roadmaps to ensure seamless consolidation of systems, infrastructure, and development practices while preserving business continuity and unlocking long-term value. Evaluate and influence adoption of enterprise-wide tooling and systems — including those used by other departments — ensuring scalability, integration, and alignment with the company's broader technology strategy Risk Management: Proactively identify and mitigate risks across architecture, infrastructure, and developer workflows, balancing innovation with compliance, governance, and security. Serve as a thought leader internally and externally, representing UserTesting's technical vision with executives, partners, industry forums, and the developer community. Qualifications 15 years of progressive experience in software engineering, with at least 7 years in senior leadership roles spanning architecture, infrastructure, or developer experience. Proven track record of strong and decisive leadership, including making high-impact decisions, setting clear direction, and leading organizations through periods of growth and ambiguity. Deep expertise in distributed systems, cloud-native infrastructure (AWS, GCP, or Azure), APIs, data platforms, and observability. Bachelor's degree in Computer Science, Engineering, or related field; Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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