Senior Operation Manager

Senior Operations Manager – Tuscany (Remote, Full Time) Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier relationships, and exceptional team performance. This role combines strategic planning with hands-on operational oversight, working with three team members of Tuscany, overseeing day-to-day logistics, guide coordination, and real-time issue resolution. You will strengthen WIE's regional presence by improving processes, optimizing partnerships, and driving continuous quality enhancement. Leadership & Team Development - Ability to mentor, structure, and grow a multi-level operations team, setting performance standards and fostering a culture of trust and accountability. skilled in contract negotiation and performance management. Analytical & Process Optimization Skills - Ability to analyze performance data, evaluate customer feedback, monitor competitor trends, and implement improvements to efficiency, quality, and profitability. Regional Knowledge & Technical Proficiency - Deep understanding of Tuscany tourism logistics, combined with strong digital skills—Google Workspace, Fareharbor, OTAs (Viator, Get Your Guide), and other operational tools. Join Walks in Europe (WIE) and help lead our operations in Tuscany , one of our most dynamic and culturally rich regions. This is a hands-on, detail-driven position ideal for someone with a strong background in tourism operations , excellent organizational skills, and a love for Italy's cultural heritage. ensuring seamless tour execution and exceptional service quality. Ensure that every tour reflects Walks in Europe's brand values: quality, authenticity, and seamless experiences. Build and maintain strong connections with local suppliers, guides, transport providers, and partner companies in Tuscany. Contract negotiation and supplier performance management: Negotiate and maintain supplier contracts to ensure quality, reliability, and cost-efficiency Institutional relationships: Build relationships with local museums, tourism boards, and cultural organizations to support operations and visibility." Lead seasonal reviews to refine tour design, improve logistics, and enhance guide performance. Use performance data and customer feedback to guide operational improvements and measure success. Contribute to product development and help launch new experiences that reflect the WIE brand and market demand. Prepare concise monthly operational reports summarizing key metrics, challenges, and action plans for improvement. Team Growth and Future Planning Develop structures that allow the region to operate smoothly, even in your absence, preparing the foundation for regional autonomy. Support recruitment and onboarding as the company expands, including hiring future Operations Managers for Tuscany. Who You Are Based in Tuscany and registered with IVA (Partita IVA) — able to issue monthly invoices to Walks in Europe. Fluent in English (mandatory) and Italian (native or fluent) . Deep knowledge of Tuscany , including local suppliers, guides, and logistics networks. Understanding of online travel marketplaces such as Viator and Get Your Guide. Strong attention to detail and accuracy , especially when managing bookings, schedules, and financial records. Skilled with Google Workspace (Sheets, Drive, Calendar, Gmail) and eager to learn other digital tools we use. Flexible and adaptable to a shift-based environment, with working hours coordinated to optimize coverage and team support. Lead operations in one of Italy's most iconic regions for a fast-growing European tour company. Shape the future of our operations in Italy and build dedicated regional teams under your leadership. Enjoy a flexible remote environment and work with passionate professionals who share a love for travel, culture, and excellence.