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Retail Account Manager

24 minuti fa

Milano, Italia CHEP A tempo pieno

Fluent English and Italian level is required for this role,
#Solid experience in FMCG Retail relationship Management is required,

**Build strong partnerships with major retailers to drive growth, reduce competition, launch new products, and collaborate on CSR, supply chain, digital, and upselling initiatives. Engage retailers to strengthen controls, prevent losses, improve audits, reduce misuse, and identify new reuse‑based revenue while minimizing outstanding payments. Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.
Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.
Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.
Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.
Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.
2 -5 years experience in Customer Service, Supply Chain / Logistics management
~ Solid experience in FMCG Retail relationship Management
~ Ability to influence retailer customer to control CHEP equipment based on CHEP value proposition
~ Effective time management with ability to deliver results from field with limited supervision
~ Analytical, with the ability solve problems using data.
~ Computer skills with emphasis on Microsoft Excel, PowerPoint, Salesforce


** Attractive salary plus annual bonus based on Performance,
#Company car
#Flexible Working of hybrid model,
#Get a referral bonus sharing the best Talent around you,
#A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphe