Customer Retention and Reactivation Specialist

3 settimane fa


Roma, Italia Translated Srl A tempo pieno

About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology ( IDC MarketScape 2022 ), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools ( Gartner, 2022 ). By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide. Job opportunity: Customer Retention and Reactivation We are seeking a dynamic Account Manager with a proven track record in sales and/or marketing, specialized in customer retention and reactivation strategies. This role is key in managing Translated's global customer retention and reactivation programs to amplify net active users and enhance customer lifetime value. The ideal candidate is passionate about leveraging innovative CRM tactics to drive sales, adept at solving problems, spotting improvement opportunities, and thrives in a fast-paced international setting. What you will do Develop and implement creative approaches to convert and engage inactive users, conducting extensive campaign analysis to identify continuous improvement opportunities. Craft and execute a user segmentation strategy to develop efficient retention actions across multiple channels. Collaborate closely with Marketing, Sales and Branding teams to ensure the successful launch of reactivation and retention programs. Initiate and validate hypotheses on churn triggers through field research, historical data analysis, and conducting experiments. Gain a comprehensive understanding of our business, industry, customer pain points, competition, and the broader environment. Qualifications Required Minimum 3 years of experience in sales, retention and/or lifecycle marketing, with a strong emphasis on churn management and reactivation campaigns. Fluent in English; proficiency in additional languages is a plus. Exceptional communication skills and the ability to work effectively across teams and projects. Deep understanding of retention and reactivation metrics (churn, reactivation, engagement), with experience in developing email marketing A/B/n testing plans. Proficient in Microsoft Excel or Google Sheets. Knowledge of SEO and other online marketing disciplines is preferred but not essential. A customer-obsessed, proactive mindset, capable of strategic thinking and detailed execution. Ability to work as a team player and meet individual performance goals and KPIs. Headquarter (Rome - Italy) Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups. Benefits and Perks Gym Swimming Pool Kickboxing Water aerobics Fitness Pilates Table Tennis and Football table Kitchen and snacks Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child. Learn more about our company: Diversity statement At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential. Privacy Policy #J-18808-Ljbffr


  • Account Manager

    1 mese fa


    Roma, Italia Translated Srl A tempo pieno

    **About Translated**: Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...


  • Roma, Italia Miodottore A tempo pieno

    Descrizione dell'azienda **Docplanner**, presente in Italia come **MioDottore.it**, è una realtà consolidata a livello internazionale e leader nel mercato delle prenotazioni online per la sanità privata, con uffici a Roma, Varsavia, Barcellona e Istanbul. Ad oggi siamo alla ricerca di un Retention Specialist, che lavorerà all’interno del team dedicato...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...

  • Customer Care Specialist

    4 settimane fa


    Roma, Italia Worldline A tempo pieno

    Customer Care Specialist Rome, Italy **This is Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to...


  • Roma, Italia The Student Mobility SL A tempo pieno

    Description Our collaborator is a 3* hotel based in Rome. Reviewed by its loyal customers as a unique and friendly hotel because of their staff and service. They are customer-oriented which is really important for them as well as customer care and guest relations. Their staff is fun and friendly, making the stay of the customers as enjoyable as...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Daiichi-Sankyo Europe A tempo pieno

    **Passion for Innovation. Compassion for Patients.** With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world. In Europe, we focus on two areas: The goal of our Specialty Business is to...


  • Roma, Italia Stryker A tempo pieno

    Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to...


  • Roma, Italia Zentiva Poland A tempo pieno

    Customer Service Specialist page is loaded Customer Service Specialist Postuler locations Italy / Milano time type Temps plein posted on Offre publiée il y a 2 jours job requisition id R2465817 Zentiva Italia è un'azienda in forte espansione, che può offrire un'intensa esperienza di crescita professionale in un contesto giovane, dinamico, flessibile e con...


  • Roma, Italia Stryker Group A tempo pieno

    Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to...


  • Roma, Italia Octorate A tempo pieno

    Company Description Octorate is an all-in-one hotel SaaS company. We aim to bring hotel software technology to every structure in the world. Our Suite include PMS, Channel Manager, Booking engine and a lots of others features that helps hoteliers to save time, effort and money. Octorate’s products are easy to set-up, easy to use and offardable to all...


  • Roma, Italia Amazon A tempo pieno

    We are Amazon; we pioneer.Since opening in 1995, we’ve been pushing the boundaries of possible further and further.And year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we’re seeking an enthusiastic Safety Specialist. With your Bias for...


  • Roma, Italia AXA A tempo pieno

    Un'interessante opportunità per lavorare nel Team del Customer Care a riporto del Coordinatore Customer Care. Sede di lavoro: Roma Lavorare nel settore Customer Care in AXA Partners significa lavorare sentendosi parte di un team dinamico ed innovativo con un fortissimo focus rivolto alla soddisfazione dei nostri clienti. **Key Responsibilities**: A...