Technical Services Engineer
2 settimane fa
Position Overview
As a Technical Services Engineer at Delbridge Solutions, you will play a vital role in supporting client systems, troubleshooting issues, and ensuring system reliability. You’ll work in a fast-paced environment, collaborating with teams to provide continuous improvements and high-quality solutions.
Location: Italy (Remote)
Key Competencies
Technical Skills: Strong diagnostic skills, ability to translate technical concepts for clients, and experience with Linux, networking, databases, and cloud platforms (AWS, GCP, Azure).
Customer Service: Empathetic, attentive, and dedicated to exceeding client expectations via phone, email, and chat.
Communication: Ability to clearly communicate technical information to both clients and colleagues, building trust and understanding.
Results Oriented: High ownership and proactive approach to troubleshooting, with a focus on meeting and exceeding targets.
Resilience: Adaptable and comfortable working under pressure in a dynamic setting, with a commitment to learning from every experience.
General Requirements (All Levels)
- Fluency in Italian and English.
- Ability to explain technical terms clearly to clients.
- Educational background or equivalent experience.
- Traits: Empathy, patience, and a collaborative mindset.
Technical Skills & Experience by Level:
ATSE1
- Basic knowledge of Linux, networking protocols, and database administration.
- Familiar with cloud offerings (AWS, GCP, Azure).
ATSE2
- Intermediate Linux and database experience, including scripting and automation.
- Intermediate cloud experience (2+ years with AWS, Azure, GCP).
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