Technical Services Engineer

2 settimane fa


Italia Delbridge Solutions Inc. A tempo pieno

Position Overview

As a Technical Services Engineer at Delbridge Solutions, you will play a vital role in supporting client systems, troubleshooting issues, and ensuring system reliability. You’ll work in a fast-paced environment, collaborating with teams to provide continuous improvements and high-quality solutions.
Location: Italy (Remote)

Key Competencies

Technical Skills: Strong diagnostic skills, ability to translate technical concepts for clients, and experience with Linux, networking, databases, and cloud platforms (AWS, GCP, Azure).

Customer Service: Empathetic, attentive, and dedicated to exceeding client expectations via phone, email, and chat.

Communication: Ability to clearly communicate technical information to both clients and colleagues, building trust and understanding.

Results Oriented: High ownership and proactive approach to troubleshooting, with a focus on meeting and exceeding targets.

Resilience: Adaptable and comfortable working under pressure in a dynamic setting, with a commitment to learning from every experience.

General Requirements (All Levels)

  • Fluency in Italian and English.
  • Ability to explain technical terms clearly to clients.
  • Educational background or equivalent experience.
  • Traits: Empathy, patience, and a collaborative mindset.

Technical Skills & Experience by Level:

ATSE1

  • Basic knowledge of Linux, networking protocols, and database administration.
  • Familiar with cloud offerings (AWS, GCP, Azure).

ATSE2

  • Intermediate Linux and database experience, including scripting and automation.
  • Intermediate cloud experience (2+ years with AWS, Azure, GCP).
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