Technical Support Specialist

2 giorni fa


Italia BYD Europe A tempo pieno

About BYD Europe's Aftersales Department:

The Aftersales department is responsible for fleet operation, service, maintenance, technical diagnosis, analysis, and product improvement related topics concerning full electric buses and trucks.

Providing technical support to customers and service providers, and continuous feedback to HQ and R&D teams are key objectives.

Main Responsibilities of the Mobile Engineer:

The Mobile Engineer is responsible for delivering exceptional aftersales service to commercial vehicle customers, ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction.

This role involves extensive travel, troubleshooting technical issues, performing preventive maintenance, and promoting company products and services to enhance customer loyalty.

  • Technical Support:
    • Undertake and assist with post-sales operational issues, such as technical diagnosis, repairs, and maintenance.
    • Check and collect feedback on technical documentation, including manuals and diagnostic diagrams.
    • Lead in providing technical solutions for highly sensitive topics.
    • Help Authorized Workshops implement technical updates and activity campaigns.
    • Create FMEA / D-FMEA reports and collaborate with R&D and QA teams for product improvement.
  • Support Team Management:
    • Supervise diagnostic tools, special equipment, and spare parts in use at authorized workshops.
    • Collaborate with authorized workshops to ensure excellent capabilities and quality of service for customers.
  • Customer Relationship Management:
    • Develop and maintain relationships with customers.
    • Schedule account and operational meetings with customers.
    • Manage customer requests and complaints.

Requirements:

  • Bachelor's degree in engineering or higher.
  • Relevant experience in maintenance is an advantage, but fresh graduates are encouraged to apply.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Self-motivated, responsible, and capable of working independently.
  • Strong interpersonal and communication skills.
  • Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).
  • Fluent in English; proficiency in Chinese is a plus.


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