Customer Support Specialist

2 settimane fa

Italia Software & Support Media GmbH A tempo pieno

Who are you?

You are an experienced Customer Support Specialist looking for a new challenge. Your natural talent for communication ensures that customers always feel heard and valued. Thriving in high-paced environments, you excel at problem-solving and turning a negative experience into a positive one.

Who are we?

Myappfree SPA is a leading company in digital advertising, designing the ultimate solutions to address the needs of advertisers and publishers in the industry of Performance App Marketing. We have been awarded 6th and 3rd global on Appsflyer Performance Index, and TOP10 (Italy) and TOP 100 (Europe) for best growing startups by the Financial Times.

What are we gonna do together?

The Customer Support Team plays a crucial role in representing MAF's offerwall service, MyChips. In this role, you will be responsible for managing our customer support chat and social media channel, where you'll assist customers with any questions regarding our offers. Additionally, you'll serve as a point of contact to resolve any occasional errors or issues.

As you become familiar with our products and services, you'll have the opportunity to become an expert in advising and assisting our users. Your mission is to provide exceptional support and leave a lasting positive impression on MyChips users.

Moreover, within the Customer Support Team there is room for growth. You could evolve into the role of Team Leader, where you'll lead and guide fellow support members. Or take the path to becoming a Community Manager, where you'll actively engage with our user community, fostering connections and enhancing their experience.

What you will do:

  • Assist users in understanding and navigating various offers available on the offerwall.
  • Address and troubleshoot technical errors or issues users encounter.
  • Provide friendly and informative responses to questions and concerns.
  • Document and report recurring technical issues for further analysis and improvement.
  • Offer guidance on self-help resources and FAQs.
  • Collect feedback from users about their experience with the offerwall service.
  • Share user insights and suggestions with the team for continuous improvement.
  • Seek ways to enhance the quality of support provided.

What You will Need:

  • Fluency in English.
  • Experience of at least 3 years in Customer Service Field.
  • Good knowledge of the digital advertising industry.
  • Ability to multi-task and work in a fast-paced environment.
  • Great problem-solving aptitude.
  • Self-motivation, initiative, and high energy.
  • Outstanding active listening skills.

Nice to have:

  • Experience in the mobile marketing sector.
  • Knowledge in rewarded & Offerwall advertising platforms.
  • Proactive thinking skills – bringing innovative ideas and practical solutions to the table.
  • Adaptability – flexible in embracing change and quickly adjusting to new circumstances and requirements.

What does it mean working at MAF?

  • Our colleagues come from all corners of the globe and by joining the MAF team, you become a part of an inclusive environment.
  • To support your career development, we offer a budget for training courses or events to help you improve your skills and stay up-to-date with the latest innovations in your field.
  • We want to make sure our employees eat a healthy lunch. Therefore, we provide warm lunch meals with enough options for those with special wishes.
  • We offer flexible hours, a great way to work productively and maintain a healthy work-life balance. Additionally, we provide all the high-quality equipment required to do the best job possible.
  • Annually, we organize several team-building days where we learn to build on each other and have a lot of fun.

If you believe you have the skills, passion, and drive to excel in our customer support role, we encourage you to take the next step and submit your application. We look forward to getting to know you better and exploring the possibilities of working together to achieve our goals.

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