Surgical Field Support Specialist
2 settimane fa
Job Summary: We are seeking a highly skilled Surgical Field Support Specialist to join our team at PhysIOL. As a key member of our Field Service team, you will play a critical role in supporting our Surgical Business and delivering exceptional customer satisfaction.
Key Responsibilities:
- Perform routine maintenance and emergency repairs of medical devices to ensure optimal performance and minimize downtime.
- Install upgrades and retrofits, providing customers with detailed information on the benefits and changes.
- Develop and maintain strong relationships with customers, sales teams, and internal stakeholders to ensure rapid issue resolution and high customer satisfaction.
- Communicate equipment issues, quality concerns, and customer feedback to the appropriate teams and management, recommending solutions and improvements.
- Manage expenses within budgeted guidelines, optimizing resource allocation for maximum efficiency.
- Support spare parts management, ensuring timely returns of strategic spare part cores and maintaining a lean inventory while achieving high customer service levels.
- Ensure all necessary resources are available for successful customer calls, promoting a culture of preparedness and excellence.
- Strategically promote and market PhysIOL's services to customers, highlighting our value proposition and unique offerings.
- Provide timely and accurate documentation of services performed, ensuring seamless integration with CRM systems and reporting requirements.
- Conduct market research and gather customer feedback, providing valuable insights to the sales team and management.
Requirements:
- 3+ years of experience in a service environment, preferably in the medical device industry.
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