Technical Support Specialist

5 giorni fa


Italia Latch Inc. A tempo pieno

Latch Inc. Overview

Latch Inc. is a technology company that aims to create unparalleled experiences for residents through hardware and software solutions. With a decade of experience in the industry, Latch has established itself as a leader in access control systems and unified access platforms.

Job Summary

We are seeking a highly motivated and skilled Technical Support Specialist to join our team in St. Louis. The successful candidate will serve as a product knowledge expert in Latch offerings, providing exceptional customer service and ensuring smooth day-to-day operations of our hardware and platforms.

About the Role

The Technical Support Specialist will be responsible for delivering timely and effective customer support through various communication channels, including email, phone, and chat. They will also create and manage a comprehensive knowledge base to help stakeholders troubleshoot common issues and offer self-service options.

Responsibilities

  • Providing timely and effective customer support to Latch stakeholders
  • Creating and managing a comprehensive knowledge base
  • Identifying and resolving hardware or software/platform issues
  • Working across Latch teams on escalated issues or to improve Latch product offering
  • Monitoring stakeholder performance and experience
  • Maintaining accurate records of all support and account interactions

Requirements

To succeed in this role, you will need extensive working knowledge of Access Control Systems, Network, or Low Voltage, and demonstrated problem-solving skills. You should have a minimum of 2 years of customer/hardware/software support or a similar role, with experience using Zendesk, Salesforce, and/or other tools. Excellent oral and written communication skills are essential, as well as the ability to think on one's feet and solve problems independently.

Benefits

As a Technical Support Specialist at Latch Inc., you can expect:

  • A competitive salary range of $60,000 - $80,000 per year, based on location and experience
  • A fast-paced and dynamic work environment where you can apply your skills and knowledge in new challenges
  • The opportunity to work with a diverse and talented team from around the world
  • Ongoing training and professional development opportunities

Earnings Estimate

Based on our research, we estimate that the average salary for a Technical Support Specialist in St. Louis is around $67,500 per year.



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