Technical Support Specialist
5 giorni fa
Latch Inc. Overview
Latch Inc. is a technology company that aims to create unparalleled experiences for residents through hardware and software solutions. With a decade of experience in the industry, Latch has established itself as a leader in access control systems and unified access platforms.
Job Summary
We are seeking a highly motivated and skilled Technical Support Specialist to join our team in St. Louis. The successful candidate will serve as a product knowledge expert in Latch offerings, providing exceptional customer service and ensuring smooth day-to-day operations of our hardware and platforms.
About the Role
The Technical Support Specialist will be responsible for delivering timely and effective customer support through various communication channels, including email, phone, and chat. They will also create and manage a comprehensive knowledge base to help stakeholders troubleshoot common issues and offer self-service options.
Responsibilities
- Providing timely and effective customer support to Latch stakeholders
- Creating and managing a comprehensive knowledge base
- Identifying and resolving hardware or software/platform issues
- Working across Latch teams on escalated issues or to improve Latch product offering
- Monitoring stakeholder performance and experience
- Maintaining accurate records of all support and account interactions
Requirements
To succeed in this role, you will need extensive working knowledge of Access Control Systems, Network, or Low Voltage, and demonstrated problem-solving skills. You should have a minimum of 2 years of customer/hardware/software support or a similar role, with experience using Zendesk, Salesforce, and/or other tools. Excellent oral and written communication skills are essential, as well as the ability to think on one's feet and solve problems independently.
Benefits
As a Technical Support Specialist at Latch Inc., you can expect:
- A competitive salary range of $60,000 - $80,000 per year, based on location and experience
- A fast-paced and dynamic work environment where you can apply your skills and knowledge in new challenges
- The opportunity to work with a diverse and talented team from around the world
- Ongoing training and professional development opportunities
Earnings Estimate
Based on our research, we estimate that the average salary for a Technical Support Specialist in St. Louis is around $67,500 per year.
-
Technical Support Specialist
2 settimane fa
Italia Technical Concept GmbH A tempo pienoTechnical Support Specialist
-
Technical Support Specialist
2 settimane fa
Italia Ion Group A tempo pienoAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at Ion Group. This role will be responsible for providing technical support and maintenance services to our customers, ensuring they receive effective solutions to their technical and functional issues.
-
Technical Support Specialist
2 settimane fa
Italia BYD Europe A tempo pienoAbout the Role:The Technical Support Engineer will be responsible for providing top-notch service to our customers and Service Providers in Italy, ensuring maximum customer satisfaction. This includes building a strong regional technical capability and efficient technical operation.Key Responsibilities:Provide regional technical support in Italy, responding...
-
Technical Support Engineer
2 settimane fa
Italia Technical Concept GmbH A tempo pienoWe’re shaping the future of software. That means less talking and more doing, pushing the boundaries, and helping our customers build better, faster. We’re curious, committed, and count on one another to think—and build—fast. Join us. Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn...
-
Technical Support Specialist
2 settimane fa
Italia BYD Europe A tempo pienoAbout BYD Europe's Aftersales Department:The Aftersales department is responsible for fleet operation, service, maintenance, technical diagnosis, analysis, and product improvement related topics concerning full electric buses and trucks.Providing technical support to customers and service providers, and continuous feedback to HQ and R&D teams are key...
-
Customer Support Specialist
2 settimane fa
Italia Software & Support Media GmbH A tempo pienoWho are you? You are an experienced Customer Support Specialist looking for a new challenge. Your natural talent for communication ensures that customers always feel heard and valued. Thriving in high-paced environments, you excel at problem-solving and turning a negative experience into a positive one. Who are we? Myappfree SPA is a leading company in...
-
Technical Support Professional
7 giorni fa
Italia Apple Inc. A tempo pienoAbout the RoleThe Technical Support Professional at Apple Inc. plays a crucial role in ensuring customer satisfaction by providing exceptional technical support and service.Job OverviewAs a Technical Support Specialist, you will be working with customers to resolve their technical issues related to Apple products, including Macs, iPods, iPhones, and iPads....
-
Technical Support Specialist
2 settimane fa
Italia Robert Bosch Group A tempo pienoJob DescriptionAt Robert Bosch Group, we are seeking a highly skilled Remote Diagnostic Technician to join our team. As a key member of our support team, you will provide professional remote assistance to customers, utilizing your expertise in vehicle repair and diagnostics.About the RoleProvide 2nd level technical support for automotive workshops, focusing...
-
Regional Technical Support Specialist
2 settimane fa
Italia BYD Europe A tempo pienoRole OverviewWe are seeking a highly skilled Regional Technical Support Specialist to join our team in Italy. This is an exciting opportunity to contribute to the growth and success of BYD Europe's After Sales department.Job SummaryThe successful candidate will be responsible for providing technical support to our customers and Service Providers in Italy,...
-
Technical Sales Specialist
2 settimane fa
Italia Phia LLC A tempo pieno**Genomics Technical Liaison Role at SOPHiA GENETICS**As a Genomics Technical Liaison at SOPHiA GENETICS, you will be responsible for supporting our Sales Executives throughout the sales cycle with deep, technical knowledge of our products and applications across the Genomics and NGS Workflow. This role is ideal for individuals with a strong background in...
-
PeopleSoft HCM Technical Support Specialist
6 giorni fa
Italia Oracle Contractors A tempo pienoOverview:We are seeking an experienced PeopleSoft HCM Technical Support Specialist to join our upgrade project, specifically the HCM PeopleTools upgrade to 8.58.Key Skills and Qualifications: Strong knowledge of PeopleSoft HCM application functionality in version 9.2. Expertise in PeopleSoft Hub, Application Designer, SQL tools, and Application Engine....
-
Technical Support Specialist
7 giorni fa
Italia Latch Inc. A tempo pienoUnlock a World of Possibilities as a Technical Support SpecialistLatch Inc., a pioneering company in the smart access industry, is seeking a highly skilled Technical Support Specialist to join its St. Louis team. As a trusted advisor for our clients, you will play a pivotal role in ensuring seamless operations of our hardware and software platforms.About...
-
Technical Sales Specialist
2 settimane fa
Italia Phia LLC A tempo pienoAre you passionate about advancing genomics and making a positive impact on patient outcomes? Join SOPHiA GENETICS , a leading health tech company that is transforming healthcare by combining genomics and data analytics. With our advanced platform and AI-powered solutions, we enable healthcare professionals to unlock the potential of genomic data for...
-
Technical Interface Specialist
2 settimane fa
Italia GRUBER Logistics GmbH A tempo pieno**Job Title:** Technical Interface SpecialistWe are looking for an experienced Technical Interface Specialist to join our team at GRUBER Logistics GmbH.The successful candidate will be responsible for managing and maintaining data exchange interfaces with customers and suppliers, while ensuring compliance with our interface policies and standards.Key...
-
Expert Technical Specialist
2 settimane fa
Italia Brunswick A tempo pienoJob Summary:We are seeking a highly skilled and experienced Technical Solutions Specialist to join our Navico Connect EMEA team. The ideal candidate will have a strong background in electronics and technical support, with a passion for delivering exceptional customer experiences.Key Responsibilities:Provide technical support to OEM sales managers, assisting...
-
Technical Service Specialist
2 settimane fa
Italia, IT Mapei A tempo pienoTechnical Service Specialist - Linea Ceramica e ATPer rafforzamento del Team di Assistenza Tecnica e Linea Ceramica, ricerchiamo un/una Technical Service Specialist - Linea Ceramica e AT La risorsa sarà inserita all'interno Linea Ceramica, supporterà i colleghi e Product Manager nell
-
Technical Training Specialist
2 settimane fa
Italia, IT Mapei A tempo pienoTechnical Training Specialist - Linea Ceramica e ATPer rafforzamento del Team di Assistenza Tecnica e Linea Ceramica, ricerchiamo un/una Technical Training Specialist - Linea Ceramica e AT La risorsa dovrà supportare il team Training della Linea Ceramica e AT nell’organizzazione e ge
-
IT Technical Specialist
2 settimane fa
Italia Socomec Italy A tempo pienoSei appassionato del mondo IT? Sei in cerca di un ambiente dinamico e innovativo dove poter imparare e crescere, in un contesto internazionale che ti permetta di entrare in un’organizzazione strutturata e attenta ai valori umani e di innovazione tecnologica? Socomec, per la sua sede italiana di Isola Vicentina (VI), sta cercando un IT Technical...
-
Technical Documentation Specialist
2 settimane fa
Italia, IT Mapei A tempo pienoTechnical Documentation Specialist - Linea Ceramica e Assistenza TecnicaPer il rafforzamento del Team di Assistenza Tecnica e Linea Ceramica, ricerchiamo un/una Technical Documentation Specialist - Linea Ceramica e Assistenza Tecnica La risorsa dovrà supportare il team nella redazion
-
Technical Support Engineer
2 settimane fa
Italia BYD Europe A tempo pienoAbout the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes, but is not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by...