Technical Support Specialist

2 settimane fa


Italia Robert Bosch Group A tempo pieno
Job Description

At Robert Bosch Group, we are seeking a highly skilled Remote Diagnostic Technician to join our team. As a key member of our support team, you will provide professional remote assistance to customers, utilizing your expertise in vehicle repair and diagnostics.

About the Role

  1. Provide 2nd level technical support for automotive workshops, focusing on repair and diagnostics issues related to vehicles using IAM and OE tools.
  2. Utilize vehicle brand software to identify and resolve diagnostic solutions.
  3. Communicate effectively with customers through various tools, including Portal chat, telephone, and CDB ticketing.
  4. Assist in setting and supporting vehicle-specific spare parts related to vehicle repair.

Qualifications

We are looking for a candidate with:

  1. Vehicle Master level technician skills.
  2. HW/SW technical support skills.
  3. ESItronic technical knowledge and experience with OE and IAM tools.
  4. ECU flashing knowledge.

Key Skills

  1. Understanding of vehicle behavior on systems like engine management, energy supply, and braking systems.
  2. Strong analytical skills to diagnose remote issues in vehicles.
  3. Excellent communication and customer service skills.
  4. Local language skills (C1 level) and English (B2 level).

About Us

Robert Bosch Group is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates and offer a competitive compensation package.



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