Technical Support Specialist
7 giorni fa
Latch Inc., a pioneering company in the smart access industry, is seeking a highly skilled Technical Support Specialist to join its St. Louis team. As a trusted advisor for our clients, you will play a pivotal role in ensuring seamless operations of our hardware and software platforms.
About Latch Inc.We are a forward-thinking company that has revolutionized the way people interact with spaces. Our mission is to unify access to spaces, services, and experiences that redefine how we live, work, and connect. With over 100 million unlocks under our belt, we continue to push the boundaries of innovation and customer satisfaction.
Key Responsibilities:- Exceptional Customer Service: Provide timely and effective support to our clients through various communication channels, including email, phone, and chat.
- Knowledge Base Management: Create and maintain a comprehensive knowledge base to empower our stakeholders to troubleshoot common issues and provide self-service options.
- Troubleshooting and Problem-Solving: Identify and resolve hardware or software/platform issues, working closely with our cross-functional teams to ensure prompt resolution.
- Performance Monitoring and Feedback: Analyze stakeholder performance and experience, providing actionable feedback and data to enhance user relationships with our platforms.
- Proven Experience: Minimum 2 years of customer/hardware/software support or a similar role, with extensive knowledge of Access Control Systems, Network, or Low Voltage.
- Technical Skills: Proficiency in Zendesk, Salesforce, and/or other tools, with excellent written and verbal communication skills.
- Problem-Solving and Prioritization: Ability to think on your feet, prioritize tasks independently, and possess a high level of intuition.
- Diverse Team Environment: Collaborate with teammates from around the world in a fast-paced environment where you can apply your skills to new challenges and grow your career.
- Innovation and Risk-Taking: Work in a company that encourages calculated risk-taking and thinking outside the box.
- Competitive Salary: $60,000 - $80,000 per year, depending on experience.
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