Data Center Manager, Data Center Operations

Data Center Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About You Proven manager with experience managing teams of high performers. Ability to refine and develop processes to optimize operational excellence in every area of your role. Can drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited ("ADSIPL"). Previous experience in Data Centers, either building or managing (or both). Exposure to developing great relationships with both internal teams and external vendors. Passion for technology and a desire to be the best at your job every day. About The Role As a Data Center Manager in ADSIPL, you will manage the world's largest Cloud Computing Infrastructure in India. You will innovate to solve complex problems and help drive Operations Excellence across all areas of your role. Day‐to‐Day Responsibilities Manage and develop teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance. Maintain existing co‐located and in‐house Data Centers. Help build and bring online new Data Centers. Constantly improve all processes and procedures. Assist and manage relationships with external vendors and contractors. Liaise with internal teams and management groups. Ensure adherence to and exceed local Health & Safety standards in all Data Centers. Create and maintain metrics on all aspects of Data Centers and utilize those metrics to drive positive changes. Assist in implementing service methodologies including incident management, problem management, change management, capacity management, etc. Qualifications People Management: Managed a team of at least 5 individuals over at least 3 years; demonstrated ability to improve performance of existing teams and grow new teams; experience with high & low performing employees and conflict management. Incident Management: Experience dealing with high severity situations, understanding blast implications, and managing change and fault scenarios. Vendor Management: Proven experience dealing with external vendors, contractors, and security companies while managing incidents and conflicts. Process Improvement: Ability to improve processes; experience with process mapping, remediations, Kaizen/Lean/Six Sigma. Health & Safety: Ability to positively influence Safety culture. Basic Qualifications Experience in major facilities incident management. Experience leading process improvements. Strong analytical skills, attention to detail, and effective communication; experience troubleshooting network. 7+ years of operations management experience. Bachelor's degree or above in engineering or equivalent, with 5+ years of engineering work managing large‐scale services and 3+ years of managing technical teams. Preferred Qualifications Bachelor's degree or above in engineering or equivalent STEM field, or 3+ months of network and operating system support experience. Experience in project management. 1+ years of Agile methods and processes experience. 3+ years of capacity planning, operations planning, business analysis or similar experience. Knowledge of Lean, Kaizen, Six Sigma concepts. Experience implementing change management successfully transitioning programs into large‐scale operations. About the Team & Company Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, so we strive for flexibility as part of our working culture. AWS values curiosity and connection. Our employee‐led and company‐sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing, mentorship and other career‐advancing resources to help you develop into a better‐rounded professional. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr