Front Desk Manager

Front Desk Coordinator Azienda : Ivx Health Tipo Lavoro : Full Time Descrizione Lavoro
- Front Desk Coordinator Healthcare Front Desk Coordinator Full Time|Monday–Friday| 8am
- 4pm|Infusion Center-Based We're looking for a Front Desk Coordinator with more than just a friendly face — we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional. As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued. Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment 1–3 years of front desk or administrative experience in a medical or healthcare setting High School Diploma or GED required Strong understanding of insurance verification, billing basics, and the patient intake process Proficiency in EHR/EMR systems and scheduling software Knowledge of medical terminology and patient-facing protocols Exceptional customer service and communication skills Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve We're not just redefining care for our patients — we're redefining it for our teams, too. Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays Professional Growth: Tuition reimbursement, CEU access, and development opportunities Comprehensive

Benefits:
Medical, dental, vision, 401(k) match, disability, and more Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose. To improve the lives of those we care for by redefining the care experience. Benefits & Perks Medical, Dental, and Vision Coverage Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options 401(k) Retirement Plan with Company Match Life, AD&D, and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Fertility and Family Planning Support Tuition Reimbursement and Certification Assistance Continuing Education and Professional Development Resources Employee Assistance Program and Wellness Support Paid Time Off Volunteer Time Off and Charitable Giving Match Employee Referral Bonus Program Benefits may vary based on employment status and eligibility. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law. IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs. Informazioni sull'azienda Ivx Health IVX Health outpatient infusion centers provide infusion and injection therapy for patients with complex chronic conditions.