Front Desk Coordinator

Front Desk Coordinator
Azienda : Ivx Health

Tipo Lavoro : Full Time

Italy

Descrizione Lavoro - Front Desk Coordinator
Healthcare Front Desk Coordinator

Full Time|Monday–Friday| 8am - 4pm|Infusion Center-Based

We're looking for a Front Desk Coordinator with more than just a friendly face — we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors.

This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional.

About the Role
As a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.

What You'll Do

Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care

Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place

Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity

Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience

Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment

Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

1–3 years of front desk or administrative experience in a medical or healthcare setting

High School Diploma or GED required

Strong understanding of insurance verification, billing basics, and the patient intake process

Proficiency in EHR/EMR systems and scheduling software

Knowledge of medical terminology and patient-facing protocols

Exceptional customer service and communication skills

Ability to multitask in a fast-paced environment while staying organized and accurate

Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve

Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health
We're not just redefining care for our patients — we're redefining it for our teams, too. When you join IVX, you'll find:

Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays

Supportive Culture: Work with a compassionate, values-driven team

Professional Growth: Tuition reimbursement, CEU access, and development opportunities

Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more

Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.

Guided by Our Purpose
Mission: To improve the lives of those we care for by redefining the care experience.

Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.

Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.