IT Service Desk Coordinator

2 mesi fa

Bolzano, Italia Oberalp Group Spa. - SALEWA - DYNAFIT - WILD COUNTRY - POMOCA A tempo pieno

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of 900 employees in 10 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
We are looking for a highly motivated Service Desk Coordinator to join our Group Business Processes & IT Department in sharing with us the journey of a deep transformation that positions both core and customer-facing technologies as key drivers to make it happen.
You will be responsible for managing all procedures related to the identification, prioritization and resolution of incidents and service requests, including the monitoring, tracking and coordination of Service Desk matters. You will manage a team of IT Specialists and ensure users receive the support they require and monitor operations to make sure tickets are addressed in a timely manner.

Tasks & responsibilities
Management and coordination of the IT Service Desk team
Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
Management of escalations and ensuring any issues are resolved in a timely manner
Escalation of work orders to second level IT support and third level IT support as required
Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
Generate reports based on service level agreements and required metrics

Profile
Bachelor/Master's degree in computer science, information technology, or a related field
Experience in the position
Experience in analyzing, diagnosing and resolving user incidents
Strong technical background
Excellent analytical and troubleshooting skills
Have a positive attitude to customer problems and incidents in a high-pressured environment
Excellent leadership and people management skills
Join us and become part of an inspired team in an international house of brands, focused on the mountain and performance sports industry.
We offer:
Flexible Office Time
Extended Parental Leave and Company Kindergarten (in Bolzano HQ)
Thrilling company activities, free Climbing Hall in Bolzano HQ
Company Canteen with fresh and seasonally prepared food
A variety of training & development opportunities
If you are interested to work in a challenging, international and dynamic environment then apply now

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