Technical Project Manager TFS

3 mesi fa

Roma, Italia Global Blue A tempo pieno 20 €

Technical Project Manager TFS Apply
Location: Italy - Gallarate
Time Type: Full time
Posted On: Posted Today
Job Requisition ID: JR0003609
Nature and Aim of the Position
The holder of this position is managing Issuing Solutions integration projects with external partners from the execution phase to the rollout of the developed and certified solutions. The scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems) within the EU area.
The candidate must have a strong service ethic and good communication skills, as the role is client-facing, dealing directly with external clients/partners. This position reports directly to the IT Director Italy and is based in Gallarate. Position may require traveling.
Main Duties and Responsibilities
Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services.
Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services.
Support the definition, implementation, and governance of an efficient Partner Integration project process.
Support the Commercial Organization and the Partner Manager with technical and process consultancy.
Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization.
Maintain the Country Requirement updated.
Technical pre-sales.
Provide 2nd level support to the local FS teams.
Conduct regular review meetings with Partner Manager.
Relates and Cooperates Mainly With
Line manager
Technology, Product, Commercial teams
Partner Manager
Background and Education
Experience in managing technical projects with external stakeholders.
IT educational background.
Experience in working with virtual and distributed teams.
Customer consulting services.
Independent and self-motivating personality.
Italian native language.
English language.
Working knowledge within the retail industry preferred.
Specific Skills and Knowledge
Solid understanding of Point-of-sale related technology and transactional systems.
Ability to communicate with external partners in an efficient and structured way.
Accuracy, ability to analyze situations quickly and to identify the correct measures.
Customer-oriented approach.
Willingness to delve into technical details.
Structured and flexible at the same time in managing difficult and challenging situations.
Commitment and dedication to work.
Perseverance in reaching goals.
Good knowledge of project management processes and tools.
Excellent communication and team skills, ability to present ideas clearly and concisely.
Excellent organizational, decision-making, and problem-solving skills.
About Us At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47 million e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

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