Lavori attuali relativi a Customer Growth Manager, Amazon Shipping - Milano - Amazon
-
Transportation Specialist, Amazon Shipping
2 giorni fa
Milano, Italia Amazon A tempo pienoTransportation Specialist, Amazon Shipping Job ID: | ASSPL - Maharashtra - C32 Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be...
-
Account Manager, Amazon Shipping
5 giorni fa
Milano, Italia Amazon Italia Transport Srl A tempo pienoExtensive experience in account management, sales, management consulting, or roles with similarly broad scope - Strong business acumen, as well as communication and negotiation skills - Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively...
-
Senior Business Developer
3 giorni fa
Milano, Italia Amazon A tempo pienoOverview Description This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
-
Senior Business Developer
1 settimana fa
milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
-
Senior Business Developer
3 settimane fa
Milano, Italia Amazon A tempo pienoOverview Description This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
-
Senior Business Developer
6 giorni fa
Milano, Italia Amazon A tempo pienoOverviewDescriptionThis is a very exciting opportunity to join a new team in the Amazon Shipping business.We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy.You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
-
Transportation Specialist, Amazon Shipping
1 giorno fa
Milano, Italia Amazon A tempo pienoTransportation Specialist, Amazon ShippingJob ID: | ASSPL - Maharashtra - C32Amazon has one of the largest & most trusted shipping networks in India (ATS).We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business.This role will be responsible...
-
milano, Italia Amazon A tempo pienoTransportation Specialist, Amazon ShippingJob ID: | ASSPL - Maharashtra - C32Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be...
-
Senior Business Developer
2 settimane fa
milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business. We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy. You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
-
Senior Business Developer
7 giorni fa
Milano, Italia Amazon A tempo pienoOverviewDescription This is a very exciting opportunity to join a new team in the Amazon Shipping business.We are looking for a highly driven, entrepreneurial, analytical and customer-obsessed individual to join the Business Development team in Italy.You will join the team selling Amazon Shipping services and will be responsible for developing a strong...
Customer Growth Manager, Amazon Shipping
1 mese fa
Customer Growth Manager, Amazon Shipping This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience. Key job responsibilities - Pickup Support – Resolve missed, delayed, or urgent pickup requests and minimize shipper disruptions through timely coordination and response. - Tracking and Delivery Resolution – Investigate tracking anomalies and delivery delays, provide clear and accurate updates to shippers, and support recipient satisfaction by resolving delivery concerns. - Billing & Account Management – Address invoicing discrepancies and payment processing issues, monitor invoice limits and account configurations, and manage updates to warehouse addresses and contact points. - Claims Assistance – Guide shippers through the compensation process for lost, damaged, or delayed packages, review denied claims, and ensure adherence to Amazon policy. - Proactive Account Optimization – Conduct data analysis to identify trends and growth opportunities, deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and promote awareness and usage of self-service tools and best practices. - Complex or Cross-functional Escalations – Manage escalations that span multiple functions or require unique resolution paths, and partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors. A day in the life Engage both internally and externally with Amazon to understand key customer pain points and generate strategic and impactful solutions. Basic Qualifications - Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field. - 2+ years of customer support experience, or experience in leadership or account management positions. - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings. - Experience working cross functionally across several teams. - Knowledge of customer experience, listening to customers' voice and working backwards to improve business process and operations. Preferred Qualifications - Experience with startups or large enterprise customers. - Experience with advanced use of Excel and using statistical analysis applications. - Familiarity with Amazon Transportation Services (ATS) or logistics systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
