Front Office Manager m/v

23 ore fa

Grosseto GR, Italia Antal International A tempo pieno

For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.

Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.

Front Desk Operations
✓ Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
✓ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
✓ Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
✓ Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.

• Reservation Operations
✓ Manage all incoming reservation requests via phone, email, and online platforms.
✓ Ensure accuracy in booking details and guest profiles.
✓ Handle special requests and resolve booking issues.
✓ Monitor booking trends and adjust availability and rates accordingly.
✓ Implement pricing strategies in coordination with the Operations Manager and the Owners.

•Supervise, Guide and Support all colleagues in the department with their duties.
✓ Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
✓ To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
✓ Monitor the associates’ interaction with guests, ensuring prompt and courteous service; 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
• Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
• Ability to work in a flexible schedule.
• Excellent knowledge of English and Italian, both oral and written.

Permanent contract.
• Smart working.

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