Group Value Proposition Senior Professional

Group Value Proposition Senior Professional Get AI-powered advice on this job and more exclusive features. Within the Group Chief Marketing & Customer Office function, we are looking for a Global Value Proposition Senior Professional to join the Global Customer Experience & Value Proposition team. Key responsibilities of the role will include: Strategic Development : Lead the design and execution of global value proposition initiatives aligned with customer needs, market trends, and business priorities Customer Insights : Leverage customer feedback, societal trends, and analytics to inform and optimize proposition design. New Concept Development : Utilize Design Thinking methodologies to develop new concepts based on insights, testing concepts and ideas with end-customers conducting focus groups with our distribution network Cross-functional Leadership : Collaborate with product, marketing, distribution, and digital teams to ensure seamless integration of propositions across channels and touchpoints Change Management : Promote customer-centric processes within business units, supporting cultural transformation through training and engagement Performance Monitoring : Define KPIs and monitor the performance of value propositions to ensure continuous improvement and measurable impact Community Engagement : Inspire and lead the Global Value Proposition Community, sharing best practices and fostering innovation across markets BU Steering : Guide business units in translating customer opportunities into commercially viable propositions and ensure the voice of the customer is embedded in product development Training & Enablement : Develop and deliver content, programs, and training in partnership with Group Academy and external partners to empower local teams Requirements Our ideal candidate will meet the following requirements: Bachelor's or Master's Degree in Business Administration, Marketing, Economics or any related field 7-10 years of experience in value proposition development, customer experience in the insurance or consulting context Strong understanding of insurance products and services Demonstrated ability to develop value propositions based on customer and market insights Experience in developing new concepts using Design Thinking methodologies, including collaboration with Product Testing teams and conducting Focus Groups with distribution networks Fluency in English; proficiency in additional languages (Italian, French, German) will be considered a plus Proven track record in leading cross-functional and international teams within global matrix organizations Experience managing multiple projects, from initiation to delivery in cross-functional environments Proficiency in PowerPoint and storytelling through data and insights Knowledge of qualitative and quantitative market research techniques Strategic thinker with the ability to see the big picture and prioritize effectively Practical, proactive, and innovative approach to problem-solving Excellent communication and presentation skills, with confidence in engaging senior stakeholders Strong analytical skills and a results-oriented mindset Positive, can-do attitude with a drive to overcome challenges Company Profile Generali Group Head Office is the guidelining unit of the Generali Group, one of the largest global insurance and asset management providers. Established in 1831, Generali is present in over 50 countries in the world, with a total premium income of € 82.5 billion in 2023. With around 82,000 employees serving 70 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. At the heart of Generali's strategy is its Lifetime Partner commitment to customers, achieved through innovative and personalised solutions, best-in-class customer experience and its digitalised global distribution capabilities. The Group has fully embedded sustainability into all strategic choices, with the aim to create value for all stakeholders while building a fairer and more resilient society. J-18808-Ljbffr