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System & Implementation Specialist

2 mesi fa

Italia Werfenlife SA. A tempo pieno

La risorsa di occuperà della gestione di impianti di elaborazione con cui vengono effettuati trattamenti di dati personali. Eseguirà l’implementazione in field delle soluzioni tecnologiche, garantendone il supporto tecnico e l’aggiornamento per tutta la durata della fornitura.

Principali attività

  • Verificare la predisposizione dell'architettura Hardware dell'infrastruttura di rete necessaria alla corretta implementazione dei prodotti di competenza con particolare attenzione agli aspetti legati alla sicurezza e alla connettività remota.
  • Effettuare le installazioni delle componenti Hardware, Software e di rete necessarie presso Clienti.
  • Supportare i Sales Specialist per i prodotti di propria competenza nella fase di installazione.
  • Produrre e mantenere aggiornata la documentazione tecnica necessaria al supporto e al mantenimento del prodotto.
  • Identificare il personale tecnico di eventuali software house necessario alla gestione del processo di integrazioni dei prodotti.
  • Effettuare interventi di assistenza tecnica sui prodotti di propria competenza presso il Cliente.
  • Gestire le chiamate di assistenza tecnica inviate dall'Help Line.
  • Eseguire tutte le attività necessarie all'evoluzione e all'aggiornamento dei software presso il Cliente.
  • Individuare i referenti tecnici del Cliente per l'implementazione delle tecnologie di sicurezza e connettività remota.
  • Interfacciarsi con i referenti del CED, dell'ingegneria clinica e del laboratorio per implementare le componenti delle soluzioni tecnologiche.
  • Collaborare con il Project Manager Operation nella raccolta delle funzionalità per migliorare i prodotti o svilupparne di nuovi.
  • Quando previsto, affiancare i Sales Specialist per il training nella fase di start-up sui sistemi.

Relazioni interne ed esterne:

  • Interni: Vendite - Marketing - Servizi

Competenze e Capacità richieste:

  • Gestione dei dati attraverso le reti di comunicazione.
  • Conoscenze informatiche Hardware e Software.
  • Conoscenza della gestione delle reti.
  • Linguaggio di programmazione.
  • Comunicazione e ascolto.
  • Decisionalità.
  • Cooperazione.
  • Gestione delle priorità.
  • Orientamento al risultato.
  • Precisione e puntualità.

Livello minimo di esperienza e di conoscenze richieste per la posizione:

  • Titolo di studi: Laurea in ambito Scientifico / Informatico.
  • Esperienza: Almeno 2 anni di esperienza nel ruolo, preferibilmente nel settore della diagnostica in vitro e/o settore medicale.
  • Lingue: Buona conoscenza della lingua inglese - Livello B1/B2.
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