Head of Training Services
2 settimane fa
IT SERVICE MANAGER
We are hiring for our office in Padova, a talented IT Senior Service Manager.
The ideal candidate has at least 5 years working experience in the role.
Hybrid work is allowed, always when possible.
Manage and coordinate the delivery of Managed Services for assigned clients;
- Guarantee the quality of the services provided by monitoring SLAs and KPIs;
- Coordinate service, troubleshooting and support;
- Prepare ServiceReports and carry out Service Reviews;
- Develop ProblemManagement and Service Improvement plans;
- Support ServiceDesign;
- Serve as a focal point for the needs and issues of assigned customers and internal Operations Teams;
- Implement projects to improve IT processes, systems and operations;
- Service Risk Management & Fire-drill Tests implementation;
- Provide supportfor the revision of the annual budget for the clients;
- P&L management/check;
- ITIL Foundationcertification;
Written and spoken fluent English and Italian is required;
- Knowledge of ITService Management framework and best practices;
- Problem solving, team working, planning and risk management skills;
- MS Office and related software deep knowledge;
- Contract, remuneration and benefits will be discussed during the job interview.
We provide IT support for many European companies.
Our main services are:
- 24/7 Operations: Service Desk and day-by-day application and infrastructure support (ISO 20000 Certified)
- Planning: Hardware and Software selection, implementation and migration activities, infrastructure assessments, consolidation and IT transformation, IT automation and Cloud computing
- Application Development: Integration, information management, and analytics (BIG DATA) spanning front-end to back-end activities
- Flexible and effective professional training and development.
Our goal is to help our Partners streamline and simplify their IT Management Systems so that they can focus on mission critical activities.
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