Head of Training Services

2 settimane fa

Provincia di Venezia, Italia SORINT.lab A tempo pieno

IT SERVICE MANAGER
We are hiring for our office in Padova, a talented IT Senior Service Manager.
The ideal candidate has at least 5 years working experience in the role.
Hybrid work is allowed, always when possible.

Manage and coordinate the delivery of Managed Services for assigned clients;

- Guarantee the quality of the services provided by monitoring SLAs and KPIs;

- Coordinate service, troubleshooting and support;

- Prepare ServiceReports and carry out Service Reviews;

- Develop ProblemManagement and Service Improvement plans;

- Support ServiceDesign;

- Serve as a focal point for the needs and issues of assigned customers and internal Operations Teams;

- Implement projects to improve IT processes, systems and operations;

- Service Risk Management & Fire-drill Tests implementation;

- Provide supportfor the revision of the annual budget for the clients;

- P&L management/check;

- ITIL Foundationcertification;


Written and spoken fluent English and Italian is required;

- Knowledge of ITService Management framework and best practices;

- Problem solving, team working, planning and risk management skills;

- MS Office and related software deep knowledge;

- Contract, remuneration and benefits will be discussed during the job interview.
We provide IT support for many European companies.
Our main services are:
- 24/7 Operations: Service Desk and day-by-day application and infrastructure support (ISO 20000 Certified)
- Planning: Hardware and Software selection, implementation and migration activities, infrastructure assessments, consolidation and IT transformation, IT automation and Cloud computing
- Application Development: Integration, information management, and analytics (BIG DATA) spanning front-end to back-end activities
- Flexible and effective professional training and development.
Our goal is to help our Partners streamline and simplify their IT Management Systems so that they can focus on mission critical activities.

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