IT Change Control Coordinator

3 settimane fa

Genova, Italia Oliver James Associates Ltd. A tempo pieno

For a leader Cruise Line Company I'm looking for an IT Change Control Coordinator .
The profile will join the Information Technology team as IT Change Control Coordinator, reporting to Head of IT Change control at the Company's Headquarter in Genoa - Italy.
Activities:
Coordinate production and non-production releases - Agree upon appropriate dates and times with all internal and external stakeholders (Release Team, QA testers, Customer, Service Desk), schedule appropriate resources, and maintain mitigation of internal tasks.
Ensure that the releases adhere to regulatory and compliance requirements, as well as to the organizational policies and standards.
Identify priorities, conflicts, dependencies, and risks for the releases and approach the schedule accordingly.
Ensure that accurate records of all releases, including their purpose, scope, and implementation details, for auditing and future reference, are maintained.
Plan all phases and activities involved in the release of a system or system update, scheduling meetings and developing the release recommendations and deployment plan based on input from multiple stakeholders, within various portfolio teams.
Interact with the IT teams for the roll-out of the various activities according to the plans, related both to Applications and Infrastructures scopes.
What makes you unique:
A minimum of 3 years of previous experiences in IT Service Management for multinational and complex environments.
A solid Computer Engineering background or scientific disciplines.
Fluent communication in English (any other language represents an appreciated skill).
Excellent analytical and diagnostic skills combined with excellent planning and problem-solving skills.
Embrace innovation, creativity, and strategy guided by strong digital skills and a proactive approach to spotting problems, areas of improvement, and performance bottlenecks.
Familiarity with main service management technology solutions (e.g. ServiceNow, Remedy) and ITIL processes (e.g. incident, problem, and change management) and monitoring tools.
Excellence in teamwork, inspiring others to give their best.
SW: 11 days per month

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