Swedish Customer Support Representative Barcelona, Spain
7 giorni fa
Swedish Customer Support Representative Barcelona, Spain
Position : Customer Support Representative
Location : Barcelona, Spain (On-site)
Employment Type : Full-time
Join our vibrant and supportive team in Barcelona As a Customer Support Representative , you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.
Key Responsibilities :
- Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
- Maintain up-to-date knowledge of products and services to assist customers accurately
- Escalate any complex issues to the senior team, ensuring high-quality service
- Record interactions in the system and meet the agreed service level agreements (SLA)
- Collaborate with your team on special projects when needed
- Provide coverage for team members during absences and work with different teams when required
- Take ownership of issues, ensuring complete resolution or escalation when necessary
Requirements :
- Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
- 1+ year of customer service experience
- Automotive industry knowledge or experience with electric vehicles is a plus
- Strong IT skills with experience in Windows, MS Office, and internet configuration
- Excellent communication skills and the ability to handle customer inquiries effectively
What We Offer :
- Competitive salary based on experience, with salary increase after the 7th month
- Work-life balance : Monday to Friday, 08:00 AM - 05:00 PM schedule
- 23 days of paid annual leave
- A dynamic, creative, and friendly team environment
- Guidance and tools to help you reach your full potential
Ready to make an impact? Apply now and join a supportive, positive work culture in beautiful Barcelona
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