Employee Advisor

Carglass is part of an international group, Belron®, operating in over 35 countries and the world leader in vehicle glass repair and replacement. Through our network of service centres, mobile units and a specialised Contact Center, we provide the highest levels of technology, expertise and professionalism across Italy in the repair and replacement of car and truck glass. What has enabled us to become a global leader is the care we put into our work and the way we support our customers in every need. Customers are at the heart of our business, but our people are the ones who make the real difference in the service we deliver every day. We are currently looking for a: EMPLOYEE ADVISOR What to Expect This role directly impacts the employee’s experience as a key connecter between People Department and Employees during the employee life cycle within the company and their day to day working life and adds value by providing exceptional support, advice, problem solving, and escalation where needed. The Employee Advisor works extremely close with the business, and a firm understanding of how our business operates is key. This role is expected to spend time out with employees and be visible as well as an advocate for action. If you want to make a real difference in an environment where everyone can truly be themselves, this is the role for you What You’ll Do First point of contact for employee lifecycle and employee relations; Intake for employee grievances, escalation to relevant contact points and follow-up. Support HR Partners and line Managers on legalities and best practices/policies; Gatekeepers for internal policies and create awareness for internal people processes and people support systems and tools; Pro-actively educate our employees on support available for their well-being and act as a support for employees as well as supporting their managers through HR processes Proactively collaborate with key stakeholders to drive improvements on employee experience initiatives and raising awareness to the business Onboarding to new employees on people policies and practices What You’ll Bring Good experience and knowledge on local HR practice Ability to handle multiple employee cases Excellent English written and spoken skills. Analytical and problem-solving skills Passion for employee well-being and support Ability to remain objective while providing the support on employee needs Trusted individual with strong ability to handle confidential information. Resilient to stress What we offer We put your well-being and the quality of your work life at the center: 🎯 Incentive plan 🧩 Welfare platform with services designed to meet your needs 🏋️ Wellness platform : a fully online gym, also available to your family members, to help you take care of yourself every day 🧠 Psychological counseling service dedicated to mental and emotional well-being You will work in modern, shared spaces , with meeting rooms and break areas. And to make your workdays even more enjoyable, you’ll also find a foosball table. We’ve created an informal and welcoming work environment that encourages connection and collaboration, while fully respecting individual focus and productivity. Ai sensi della normativa vigente l'offerta di lavoro si intende rivolta a entrambi i sessi (L. 903/77)