Quality Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Key Responsibilities Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives. Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards. Act as a customer facing representative of CHEP in all quality matters, leading resolution of issues through the root cause corrective action process. Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers. Conduct unannounced compliance audits of Service Centers, covering both product and process aspects. Support product and process strategies and rollouts to enhance quality standards across operations. Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed. Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios. Please Read Before Applying: Valid Driver license, regular travels around Italy. Submit your CV in English. Location is Milan, but open to candidates living in the North. This is a 18-month temporary contract. Our Mission Enhance visibility of product and service quality at an operational level, focusing on Acceptable Quality Level (AQL) and process compliance at CHEP Service Centers and the 3PL network. Promote a quality-driven culture by supporting the quality management system through product and process audits. Act as a key customer liaison, providing timely support and resolution for quality-related issues. What We Are Looking For 3-5 years' experience in Quality or Continuous Improvement roles. Lean Six Sigma certification(s) preferred. Prior experience in a plant or quality supervisory role. Fluent in English and Italian. Ability to work in challenging environments. Understanding of supply chain practices and metrics. Knowledge of quality control program implementation. Organizational and time management skills. What We Offer Attractive salary plus annual bonus based on performance. Company car. Lunch voucher. Flexible hybrid working model. Participation in the Brambles share program. Monthly webinars on technology, supply chain, mental health, etc. Referral bonus program. Personal growth plan with training and coaching, within an international, family-like environment. Hybrid Remote Skills to Succeed in the Role Active Learning Adaptability Cross-Functional Work Curiosity Customer Relationship Management (CRM) Digital Literacy Emotional Intelligence Empathy Initiative Problem Solving Quality Auditing Quality Standards Root Cause Analysis (RCA) Training Delivery Remote Type Hybrid Remote. Equal Opportunity Employer We are an Equal Opportunity Employer. We are committed to a diverse workforce, fair treatment, respect, and equal opportunity for all applicants and employees regardless of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes. J-18808-Ljbffr