Quality Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
***Key Responsibilities May Include**:

- **Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.**:

- **Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.**:

- **Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process**:

- **Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.**:

- **Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.**:

- **Support product and process strategies and rollouts to enhance quality standards across operations.**:

- **Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.**:

- **Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.**

**PLEASE READ BEFORE APPLYING**

**Valid**Driver license required**, regular travels around Italy,**

**Please submit your**CV in English**

**This is a**18 moths temporary contract**,**

**YOUR MISSION**

**Enhance visibility of product and service quality at an operational level, focusing on Acceptable Quality Level (AQL) and process compliance at CHEP Service Centers and the 3PL network.**

**Promote a quality driven culture by supporting the quality management system through product and process audits.**

**Act as a key customer liaison, providing timely support and resolution for quality-related issues.**

**YOUR GOALS**
- **Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.**:

- **Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.**:

- **Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process**:

- **Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.**:

- **Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.**:

- **Support product and process strategies and rollouts to enhance quality standards across operations.**:

- **Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.**:

- **Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.**

**WHAT WE ARE LOOKING FOR**
- **3-5 years’ experience in Quality or Continuous improvement specialized role.**:

- **Lean Six Sigma certification(s) preferred**:

- **Prior experience in a plant or quality supervisory role**:

- **Fluent English and Italian,**:

- **Demonstrated ability to work in a challenging environment.**:

- **Understanding of supply chain practices and metrics.**:

- **Knowledge and experience of quality control program implementation.**:

- **Organizational and time management skills**

**WHAT WE OFFER**

**Attractive salary plus annual bonus based on Performance,**

**Company car**

**Lunch Voucher**

**Flexible Working of hybrid model,**

**Opportunity to take part in the Brambles share programme**

**Monthly Webinars around Technology, Supply Chain, Mental health, etc.**

**Get a referral bonus sharing the best Talent around you,**

**A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere**

**Remote Type**:
Hybrid Remote

**Skills to succeed in the role**:
Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Relationship Management (CRM), Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Quality Auditing, Quality Standards, Root Cause Analysis (RCA), Training Delivery

**We are an Eq