Pa and Quality Supervisor

**Informazioni aggiuntive** Pre-Opening Hotel

**N. Posizione** 24105107

**Categoria la Posizione** Administrative

**Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA

**Tipologia** Full-Time

**Lavora da remoto?** N

**Trasferimento?** N

**Tipo posizione** Non-Management

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting for a PA and Quality Supervisor to join the pre-opening team made of modern and authentic hospitality professionals.

Reporting to General Manager, the PA and Quality Supervisor support to the GM acting as the “gatekeeper” while supporting management in the implementation of quality assurance processes for continuous improvement at the property level. In fact, the role has both administration duties and quality assurance responsibilities.

**About us**

Casa Brera is an unexpected gateway in the heart of Brera set to open its doors soon.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**Join a pre-opening lifestyle luxury hotel**

Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one

**What you’ll do**

**Managing Quality Assurance Goals**
- Commit to providing the finest personal service and facilities to the guests.
- Understand and commit to embracing the brand culture in every aspect of the daily operation.
- Liaise with teams to create strong relationships with guests.
- Partner with HR & Learning and development to develop and deliver strong empowerment training.
- Monitor and evaluate in house recognition programs; provides management with information that enables them to reward, recognize and actively communicate outstanding performances.
- Foster and deepen the culture of data-driven decision-making across the hotel.
- Continuous evaluation of Quality KPIs (e.g., Guest Satisfaction Surveys, Social Sites Reviews). Provide analysis and recommendations to help improve performance.
- Actively participates in meetings to provide insights based on historical and predictive analysis of all Quality Metrics (Guest Satisfaction Surveys, BSA, social media reviews, Defects, etc.)
- Proposes Action Plans to address performance gaps.
- Immerses in operations to better understand ground realities, observe issues/defects, and help monitor solutions.
- Facilitate Problem Solving projects using the appropriate Lean, Six Sigma, Design Thinking or Creative Thinking methodology.
- Actively promotes Best Practices on EMEA Thrive Share Best Practice library and scans for ideas that can be implemented.
- Conducts monthly practice audit to ensure compliance with relevant industry and Marriott’s standards.
- Provides resources and guidance that enable discipline leads to achieve Quality related Balanced Scorecard goals.
- Proactively contributes to the education of new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.

**Executing Quality Training Programs**
- Contributes to the development and delivery of specific trainings on problem solving, service excellence delivery, process improvement and Strategic Planning techniques.
- Supports brand values and philosophy in all training and development activities.
- Partners with L&D team to ensure transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement ad hoc trainings to improve performance
- Partner with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

**Managing Quali