Permanent Desktop Support Engineer
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• Install, configure, and troubleshoot o Desktop computers, laptops, printers, and scanners o Operating systems (Windows/macOS) o Standard applications (MS Office, email clients, browsers)
• o Ticketing system o Email / Phone / In-person support
• o Login/access issues o Password resets Maintain IT assets and inventory records
• Escalate complex issues to L2/L3 support teams
• Assist in system upgrades, patches, and software installations
• Ensure compliance with IT policies and security standards
• Basic knowledge of: o Windows OS (Windows 10⁄11) o Microsoft Office 365 o Active Directory (user account management) o Networking fundamentals (IP, DNS, DHCP)
• Understanding of ticketing tools (e.g., ServiceNow, Jira, Zendesk)
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Must have knowledge about ITIL
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