Desktop Support Engineer
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Job Summary:
The Desktop Support Specialist – L1 is responsible for providing first-level technical support to end users, resolving basic IT issues, and ensuring smooth operation of desktops, laptops, and peripheral devices. This role acts as the first point of contact for IT related queries.
Key Responsibilities:
• Provide first-line support for hardware, software, and network issues
• Install, configure, and troubleshoot o Desktop computers, laptops, printers, and scanners o Operating systems (Windows/macOS) o Standard applications (MS Office, email clients, browsers)
• Respond to user requests via:
o Ticketing system
o Email / Phone / In-person support
• Diagnose and resolve:
o Login/access issues o Password resets
o Basic network connectivity issues
• Maintain IT assets and inventory records
• Escalate complex issues to L2/L3 support teams
• Assist in system upgrades, patches, and software installations
• Ensure compliance with IT policies and security standards
• Document issues, solutions, and processes Required Skills & Qualifications:
• Basic knowledge of: o Windows OS (Windows 10⁄11) o Microsoft Office 365 o Active Directory (user
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