SYSTEM SUPPORT SPECIALIST
7 giorni fa
Amazon Customer Excellence Systems (ACES) Specialist, UFG, Amazon Now
com for E-Commerce LLC - G32
Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will create effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
Help drive the implementation of Lean Standard Work and SOPs
Train and support all levels in Kaizen activities
Support and manage the UFG store implementation Agenda
The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing
Strong communication skills (written and verbal)
Proficiency in MS Excel
Ability travel to different stores within Egypt
Demonstrable training and dissemination skills and experience
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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