Freelancer short-term rental virtual customer assistant | remote job

3 settimane fa

Piemonte, Italia Xenia A tempo pieno

We are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations. The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential. The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates. Schedule : Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m (CET) Key Responsibilities Manage guest messages via PMS and Whats App Assist guests during check-in and check-out processes Respond promptly and professionally to guest inquiries Follow established procedures and communication templates Ensure a smooth and positive guest experience Required Skills & Expertise Customer Support Hospitality & Tourism Short-Term Rental Operations Fluency in Italian and English (written and spoken) Excellent communication and time management skills Strong familiarity with digital tools and online platforms Ability to work independently in a full-remote environment We are looking for freelancers or people willing to open a VAT number. Apply now

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