Support Engineer

1 mese fa


Italia ION Group A tempo pieno

We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view.

The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.

You could be based in Pisa or Milan or Turin office.

Your responsibilities
  • Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.
  • Track inquiry resolution progress.
  • Communicates updates effectively and promptly to the client.
  • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
  • Deals with unexpected events or failures which limit clients use of the supported systems.
  • Carries out application system checks, aiming to identify and resolve issues before they affect clients.
  • Develops strong working relationships with other departments and third party vendors to assist with the delivery of our service to clients.
  • Supports customers on testing new or changed products and services to ensure that they meet defined requirements.
  • Assists with releases and deployments of services components.
  • Participates in all the activities related to the IT security and cybersecurity with the aim of mitigating risk and supporting recovery programs for the area of responsibility. Runs system analysis to identify potential issues.
  • Adheres to "best practice" and department procedures for client communications, incident progression and investigation.
  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required.
Your skills, experience, and qualifications
  • Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.
  • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
  • Good knowledge of Linux (and/or other Unix), and familiarity at the command line is preferred.
  • Good knowledge of SQL and PL/SQL language.
  • Knowledge of IT security and cybersecurity best practices.
  • Ability to troubleshoot and approach problem solving in a logical manner.
  • Knowledge of financial industry is considered a plus.
  • Excellent written and verbal communication skills in English and Italian.
  • A confident and professional manner.
  • Able to manage own time and a changing workload.
  • Co-operative approach to working with team members and other departments.
  • Able to view situations from a customer perspective and act accordingly.
  • Willingness to work shifts.
  • Availability to work on weekends.
  • EU Work Permit.
  • Location: Italy (Milan or Turin)
#J-18808-Ljbffr

  • Italia Dacomat srl A tempo pieno

    Opportunità Remota: Storage Support Engineer Siamo alla ricerca di un Storage Support Engineer con competenze avanzate su NetApp e Ceph. Se hai esperienza in soluzioni di storage scalabili e vuoi contribuire alla gestione e ottimizzazione di infrastrutture di archiviazione ad alte prestazioni, questa potrebbe essere l'opportunità per te!...


  • Italia The Chemical Engineer A tempo pieno

    Job Description Handle technology transfer activities to the manufacturing department, by selecting appropriate process materials and establishing the manufacturing process. Support production department to guarantee an appropriate scheduling of manufacturing activities. You will be the reference contact for our Clients for process related topics. ...


  • Italia BYD Europe A tempo pieno

    About the department: The After Sales department within BYD Italy is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes, but is not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by...


  • Italia The Chemical Engineer A tempo pieno

    About The Chemical EngineerAs a Process & Cleaning Validation Specialist II at Thermo Fisher Scientific, you will have the opportunity to be part of a world-class team and contribute to the flawless validation of manufacturing processes and cleaning procedures.Key Responsibilities:Evaluate manufacturing process documents and equipment cleaning procedures for...


  • Italia ComAp Group A tempo pieno

    Per la nostra filiale italiana con sede a Treviso, stiamo cercando una figura di Technical Support Engineer da inserire con contratto Full Time. Attività principali: Supportare il cliente, telefonicamente e con strumenti remoti o in sito, nelle attività di programmazione e configurazione dei dispositivi, fornendo le migliori soluzioni tecniche per...


  • Italia ComAp Group A tempo pieno

    Per la nostra filiale italiana con sede a Treviso, stiamo cercando una figura di Technical Support Engineer da inserire con contratto Full Time. Attività principali: Supportare il cliente, telefonicamente e con strumenti remoti o in sito, nelle attività di programmazione e configurazione dei dispositivi, fornendo le migliori soluzioni tecniche per...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede aTreviso,...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede a Treviso,...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede a Treviso,...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede aTreviso,...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede a Treviso,...


  • Italia BYD Europe A tempo pieno

    About the Aftersales Department: The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnosis & analysis, and product improvement related topics concerning our full electric buses and trucks. This includes providing technical support to our customers and service providers, and continuous...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede a Treviso,...


  • Italia ComAp Group A tempo pieno

    ComAp è un’azienda internazionale, riconosciuta in tutto il mondo come leader nei sistemi di controllo per il settore della generazione di energia. Con oltre 500 dipendenti, l’azienda offre ai propri collaboratori l’opportunità di crescere professionalmente in un ambiente moderno e stimolante. Per la nostra filiale italiana con sede a Treviso,...

  • Support Engineer

    1 mese fa


    Italia Buscojobs A tempo pieno

    We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assisting customers from both technical and functional points of view. The Service Management Team is responsible for technical investigation, keeping customers updated, and reporting potential...


  • Italia Ascom Holding AG A tempo pieno

    Join Ascom , where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters driving advancements across 19 countries for over 160 years, we're committed to revolutionizing the healthcare industry with transformative technology. Our systems are operational in over 12,000 hospitals globally, managing an...


  • Italia Technical Concept GmbH A tempo pieno

    We’re shaping the future of software. That means less talking and more doing, pushing the boundaries, and helping our customers build better, faster. We’re curious, committed, and count on one another to think—and build—fast. Join us. Why would you love this job? Come with us on our exciting journey as a valuable contributor to our Unicorn...

  • 2nd Engineer

    1 mese fa


    Italia Burgess Yachts A tempo pieno

    Burgess recruitment is currently seeking a 2nd Engineer for a 50m yacht. We are seeking an experienced 2nd Engineer to join a private vessel with a single-season Mediterranean itinerary. This role requires someone capable of providing comprehensive engineering support, maintaining all onboard systems, and assisting with overall yacht operations. ...


  • Italia Michael Page International Italia S.r.l. A tempo pieno

    Gruppo strutturato operativo in area automazione industriale Ruolo chiave all'interno dell'area R&D - Drive Division Azienda Il nostro cliente è un player industriale con alle spalle una lunga tradizione nel settore dell'automazione industriale avanzata (industriale, controllo macchine ed energy store systems). Offerta Per potenziare...


  • Italia The Chemical Engineer A tempo pieno

    Job Description About Thermo Fisher Scientific Inc. Thermo Fisher Scientific Inc. is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we are committed to accelerating research, solving complex scientific challenges, driving technological...