Data Center Operation Manager, Data Center Operations

Data Center Operations Cluster Manager, BOM - DCO
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Data Center Operations Manager is a senior leadership role for our compute operations teams within an AWS region. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed. They must have a strong background on people management with a team size of 60+ employees.
The candidate will have a strong understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent, and managing performance of their team and organization. They will be creating, tracking and controlling budgets; strategically planning through use of metrics; sponsoring, reporting and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline‑driven environment.
Lead and supervise a team of Data Center Managers and Engineers across multiple data centers, installing, maintaining and decommissioning network and server hardware.
Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.
Strategic planning and forecasting; Mentor, train and develop career progression for direct reports and members of the organization.
Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.
Coordinate support of change management resources in partnership with electrical and mechanical operations teams.
Ability to oversee and manage complex projects for delivery against tight timelines to exceed customer expectations.
Experience with compliance requirements and industry standards (e.g., ISO, ITIL, SOC).
Minimum 10 years and above experience in Data Centre Operations, IT Operations, or similar roles, with demonstrated expertise in mission‑critical infrastructure management.
~ Minimum 6 years of experience in managing managers and leading large‑scale teams including performance management, talent development, and succession planning. Stringent time management skills to balance workloads in a complex and dynamic environment.
~4 years of experience with collecting and reporting key performance metrics and/or data modelling to continuously measure and improve operational status quo.
~ Brings experience in operational strategy and change management, with a focus on collaborative decision‑making and innovative problem‑solving.
~ Demonstrates knowledge of industry standards (ISO, ITIL, SOC) and budget management, alongside skills in developing practical operational procedures.
~ Bachelor’s degree in Engineering, Technology, AND or Master’s degree in Business Administration or Technology Management.
Advanced certification in LEAN Six Sigma methodology.
Background in mission‑critical operations management.
Advanced knowledge of IT service delivery principles.
You'll collaborate with cross‑functional teams, mentor talented engineers, and develop innovative approaches to data center management. Our team is a collaborative, forward‑thinking group dedicated to maintaining world‑class data center infrastructure. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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