EMEA Service Thermal NPDI and Tech Support Engineer

4 settimane fa

Casier TV, Italia Vertiv A tempo pieno

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently seeking an EMEA Service Thermal NPDI and Tech Support Engineer to join our dynamic team in Tognana, Italy

This position will use the design for service principles to ensure that safety, serviceability, and service business goals are met. The position will collaborate with global technical leads to ensure consistency in execution and service readiness for new product release and launch. The position will provide technical guidance in the development of service offering and execution of warranty.

As Tech Support Engineer, you will support the new Products during their introduction in the market, being the point of contact between internal Service and Engineering Teams to guarantee the most efficient Customer case resolution, and collect from the field all the information needed for a continuous Product improvement cycle.

What kind of work will you be doing?

  • Represent Vertiv Services in new product development design reviews, product reviews, and phase gate reviews;
  • Interface with R&D engineering and product management to implement the Global Serviceability Specification on new products;
  • Provide technical guidance to Service Offering in the development of Scope of Work documents and new services;
  • Collect required gate deliverables to support project readiness and project completion in the new product development process;
  • Assist in the design and testing of new products to ensure service objects and readiness are completed in new product launches;
  • Develop maintenance and troubleshooting procedures for the new products;
  • Attend equipment startups and collect and evaluate the finished product for future improvements;
  • Monitor new product quality:
    • Track initial startups and provide feedback to engineering and product management;
    • Collect service lessons learned from the project to implement into future product changes;
  • Provide support to Logistics for parts research, spare kits, and parts sourcing;
  • Review ECN and develop Service Tips, Field Change Notices, and Safety Bulletins;
  • Lead documentation and TKO development for new products;
  • Document new tooling or test equipment requirements;
  • Provide on-site Technical Assistance as required;
  • Interface with other departments, such as Quality, R&D, Production, Product Offering, Pre-Sales (Application Engineering), and Academy to provide more effective support to the field and report issues, providing adequate feedback for product improvement;
  • Participate and contribute to the diffusion and spread of technical knowledge within the Service Organization by delivering short trainings and attending technical forums;
  • Manage all the above activities respecting legal requirements defined by the ITC regulation and environmental requirements defined by EU regulations and local norms.

What will make you successful?

  • School Background: Secondary school with technical specialization (mechanical, electrical or electronic) or higher;
  • Language skills: Good written and spoken English with knowledge of the main technical language/words used in the relevant product application business;
  • Technical / Functional skills:
    • 5+ years of experience with industrial chillers and air conditioners;
    • Well-balanced mix of mechanical, thermodynamic, and control/software knowledge;
    • Service, R&D, Laboratory, or testing/commissioning experience preferable;
    • Good writing and verbal communication skills;
    • Good organizational and time management skills;
    • Possess a positive attitude and flexibility in a rapidly changing environment;
    • Detail-oriented and self-motivated with the ability to work without direct supervision;
    • Proficient PC skills including all Microsoft Office products and web-based technologies.
  • Attitudes:
    • Good written and communication skills;
    • Oriented to self-organization of office and field activities;
    • Flexibility and capability of organizing and managing short-term visits of short/mid duration;
    • Availability to spend up to 30% of time traveling at Regional and Global level and attending customer sites;
    • Drive and self-motivation;
    • Customer-oriented;
    • Capability to work with potentially critical situations and stress.

Should YOU meet the requirements outlined, we invite you to submit your application and initiate the process of charting your career path within our thriving and nurturing workplace

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