Director of Operations
2 giorni fa
Director of Operations - Chia Laguna Resort Italian Hospitality Collection is a portfolio of luxury hotels, resorts, and spas located in some of Italy's most iconic destinations. In the South of Sardinia, the Chia Laguna Resort offers a spectacular coastal experience and includes three distinct hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia – Curio Collection by Hilton, and Hotel Village. The resort features 424 rooms, a 1,000‐m2 spa, 2 beach clubs, extensive sports facilities, and a conference centre with 8 meeting rooms that can accommodate up to 900 delegates. We are looking for a **Cluster Director of Hotel Operations** who will manage daily hotel operations and drive the brand's service excellence, guest experience, and financial performance. Reporting Line General Manager People Managed Hotel Manager Village, Room Division Manager Conrad, Front Office Manager Curio, Housekeeping Manager, Maintenance Manager, Security Manager, Guest Experience Manager, Spa Manager Core Job Responsibilities and Duties Lead and manage daily hotel operations, including seasonal and strategic planning, budgeting and forecasting, managing balanced scorecard performance, implementing company policies and standards, coordinating capital and property improvement plans, responding to guest inquiries and concerns, and overseeing internal team communication. Oversee service quality, guest satisfaction, and brand standards compliance, implementing Forbes 5‐star service protocol and Hilton Quality Assurance standards. Drive financial performance based on established objectives, identify operational performance, productivity, and efficiency opportunities, and implement measures to maximize impact. Implement and manage the hotel's daily quality process, communicating goals, empowering team members, and managing service recovery techniques and problem resolution. Monitor and develop team member performance, especially department heads and managers, through regular 1‐to‐1 feedback, leadership coaching, professional career development, annual personal development reviews (PDR's), and recognition and reward programs. Contribute to the commercial development of the Chia Laguna brand and its individual hotels, working closely with the Commercial Department to expand the Leisure and MICE segments. Implement upselling strategies to maximize total revenue in line with the brand's positioning and profitability goals. What will it be like to work with a Hilton Brand? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‐service hotels and resorts to extended‐stay suites and mid‐priced hotels. For over a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities, and value. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day, with our amazing Team Members at the heart of it all. Values Hospitality – We're passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We're leaders in our industry and in our communities. Teamwork – We're team players in everything we do. Ownership – We're the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. #J-18808-Ljbffr
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Cluster Director of Hotel Operations
2 giorni fa
Domus de Maria (CA), Italia Italian Hospitality Collection A tempo pienoA luxury hotel portfolio is seeking a Cluster Director of Hotel Operations to oversee daily operations for Chia Laguna Resort in Sardinia. The role includes strategic planning, ensuring service excellence, and enhancing guest satisfaction. This leadership position requires proven management experience and a strong focus on financial performance. Candidates...
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Director of Operations
3 settimane fa
domus de maria, Italia Italian Hospitality Collection A tempo pienoDirector of Operations - Chia Laguna ResortItalian Hospitality Collection is a portfolio of luxury hotels, resorts, and spas located in some of Italy’s most iconic destinations. In the South of Sardinia, the Chia Laguna Resort offers a spectacular coastal experience and includes three distinct hotels: Conrad Chia Laguna Sardinia, Baia di Chia Resort...
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Director of Operations
3 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoDirector of Operations - Chia Laguna Resort Italian Hospitality Collection is a portfolio of luxury hotels, resorts, and spas located in some of Italy’s most iconic destinations. In the South of Sardinia, the Chia Laguna Resort offers a spectacular coastal experience and includes three distinct hotels: Conrad Chia Laguna Sardinia , Baia di Chia Resort...
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Cluster Director of Hotel Operations
3 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoA luxury hotel portfolio is seeking a Cluster Director of Hotel Operations to oversee daily operations for Chia Laguna Resort in Sardinia. The role includes strategic planning, ensuring service excellence, and enhancing guest satisfaction. This leadership position requires proven management experience and a strong focus on financial performance. Candidates...
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Director of Food
4 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoDirector of Food & Beverage Operations We are looking for a Director of Food & Beverage Operations for Chia Laguna Resort, which is composed of three hotels:Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton and the Hotel Village.Conrad, is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset,...
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Director of Food
3 settimane fa
domus de maria, Italia Italian Hospitality Collection A tempo pienoDirector of Food & Beverage OperationsWe are looking for a Director of Food & Beverage Operations for Chia Laguna Resort, which is composed of three hotels:Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia Curio Collection by Hilton and the Hotel Village.Conrad, is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset,...
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Director of Operations
2 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoDescrizione lavoro ITALIAN HOSPITALITY COLLECTION ItalianHospitality Collection is a portfolio of hotels, resorts and spas, hand-picked for their beauty, history and enchanting surroundings. Chia Laguna Resort in Sardinia , featuring 3 different hotels - Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia - Curio Collection by Hilton, and Hotel...
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Cluster Hotel Manager – Luxury Resort Operations Leader
3 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoA prestigious luxury hotel group is seeking a Cluster Hotel Manager for Chia Laguna Nature Resort in Sardinia. This role involves overseeing the operations of two Hilton-branded hotels, focusing on exceptional guest service and team motivation. Candidates must possess strong leadership skills, experience in luxury hospitality, and the ability to effectively...
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Cluster Hotel Manager – Luxury Resort Leadership
3 settimane fa
Domus De Maria, Italia Italian Hospitality Collection A tempo pienoA leading luxury hospitality brand in Domus De Maria, Sardinia, seeks a Cluster Hotel Manager to oversee operations of two Hilton hotels. The successful candidate will drive employee engagement and ensure the delivery of outstanding guest service while maintaining brand standards. Essential skills include leadership, operational management, and a strong...
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Cluster Hotel Manager
3 settimane fa
domus de maria, Italia Altro A tempo pienoItalian Hospitality Collection (IHC) is a prominent Italian hotel, resort, and spa brand offering authentic Italian experiences across Tuscany, Sardinia and the Italian Alps. The company continues to grow and now includes the following properties:Chia Laguna Nature Resort – 424 rooms; three hotels (Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia...
