Italian Speaking Customer Service Logistics
1 settimana fa
Italian Speaking Customer Service Logistics & Courier Company - Work in Greece
Mercier Consultancy MD provided pay range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Mercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.
Handle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in Italian
Provide detailed information about logistics processes and assist customers in tracking their shipments
Manage resolution of customer complaints and issues to ensure a high level of service satisfaction
Document all customer interactions accurately in the CRM system to maintain comprehensive records
Collaborate with the logistics team to ensure timely and effective service delivery
Stay informed about the latest shipping regulations and market trends to assist customers accurately
Promote additional services and solutions to enhance customer experiences
Fluency in Italian (both written and spoken) is essential; knowledge of English or Greek is a plus
Experience in customer service, preferably in the logistics or courier sector
Familiarity with customer relationship management (CRM) software is an advantage
Willingness to work flexible hours, including evenings and weekends as required
Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
Entry level
Full-time
Customer Service
IT Services and IT Consulting
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