Customer Quality Specialist

3 giorni fa

Frosinone FR, Provincia di Frosinone; Lazio, Italia ABB Tempo pieno

Overview

In this role, you support ABB's quality strategy to deliver outstanding customer experience. You will drive prevention, continuous improvement, and robust root-cause analysis across functions and sites. You'll manage non-conformities and support process audits, acting as the customer reference for quality issues. You work with cross‐functional teams to sustain quality data and prevent recurrence, contributing to world‐class performance in a global organization. This is an opportunity to shape quality culture and enable sustainable operations.

Retribuzione / Benefits

  • Flexible working hours
  • Wellbeing support for employees and their families
  • Welfare plan
  • Canteen
  • Productivity bonus

Responsabilità

  • Manage non-conformity incidents and coordinate with functions, suppliers, and customers
  • Serve as point of reference for customers on non-conformities and during process audits/visits
  • Maintain accurate quality data to understand status and drive continuous improvements
  • Collaborate with local and cross-functional teams to achieve unit targets and world-class performance
  • Support deployment of quality strategy, culture, systems, and tools

Requisiti fondamentali

  • Master Degree in Mechanical or Electrical Engineering
  • 2–3 years of experience in similar roles
  • Knowledge of quality control processes and methodologies
  • Statistical analysis skills
  • Excellent English and Italian (written and spoken)
  • Proactive, team-oriented, comfortable with international environment and multiple time zones
  • Commitment to delivering results and meeting deadlines
  • Proactivity
  • Teamwork
  • Strong communication
  • International collaboration
  • Quality control processes & methodologies
  • Statistical analysis